Evening Veterinary Client Care Coordinator

Job description

Join Our Team as a Veterinary Client Care Coordinator Are you ready to put pets first? At CVS Vets, we make pets a priority every day!Role Details Location: Brookworth site - Green Street, Brockworth, Gloucester, GL3 4LSContract: PermanentHours: 15 hours per weekShift Pattern: Monday – Friday 15:00 – 18:00 and a 1:6 share in the Saturday rotaDiscover Our Practice Get a glimpse of what makes us special:About CVS Vets Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.About The Role Manage Communication: Handle incoming calls and schedule appointments efficientlyInquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalismClient Reception: Greet and register new clients, ensuring a warm welcomeInsurance Management: Process and manage insurance forms adeptlyMedication Distribution: Dispense medications as requiredFinancial Transactions: Process payments accurately and efficientlyEmotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalismSystem Utilisation: Organise patients using the in-house system efficientlyInter‐practice Communication: Liaise with veterinary practices to address patient needs and queriesDebt and Refund Management: Make necessary phone calls regarding debts, belongings, and refundsClient Care: Above all, ensure that every client feels welcomed and valued at our practiceWho We're Looking For Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!Resilience and the ability to handle emotional situations with graceStrong communication skills paired with genuine empathyOutstanding customer service skills and experience with the publicPositive attitude and superior teamwork abilitiesProficiency in Microsoft Office and database systemsOur Offer To You Competitive salary aligned with the National Minimum Wage (effective 1 April 2025)Generous 5‐week annual leave plus Bank Holidays (pro rata)A collaborative and supportive team environmentStaff discounts on veterinary services and productsAccess to our Employee Assistance Programme and over 400 Mental Health First‐AidersAnd so much more!For a full list of what we offer, click here:CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.We're committed to building a workforce that reflects the diverse communities we serve.Ready to join us? Click the 'Apply Now' button below.Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English