Front Office Team Member

Job description

Overview Filton. Check out the hotel on our virtual tour. The Opportunity: Are you a highly motivated, customer-focused individual ready to make a difference?We're looking for someone like you to join our hotel for full time as a Front Office Team Member. As the first point of contact for our guests, you'll play a crucial role in creating memorable and seamless guest experiences.Responsibilities Deliver Exceptional Service: Provide outstanding customer service to all guests, including check-in, check-out, and responding to inquiries.Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.Support Operations: Assist with administrative tasks such as billing, record-keeping, and report generation.Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.Benefits Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).Shopping discounts ranging from groceries, fashion, travel, utilities, days out, and even holidays.Eye careFree legal & money adviceCounseling sessionsHospital & death benefit plansCycle to work schemeWellbeing tips and supportFitness videosRecipe ideasAdvice on keeping active and healthy livingWellbeing podcasts and tvBreathing exercises24/7 advice and support lineTeam reward & recognitionFree meals on dutyFree parkingIdeal Candidate Previous experience in a customer-facing role, ideally in a hotel or hospitality environmentStrong communication and interpersonal skills, with a friendly and welcoming personalityAbility to multitask and work in a fast-paced environmentFamiliarity with computer systems and software, including reservation and property management systemsFlexible availability, including weekends and holidaysIf you are a team player with a passion for hospitality and excellent customer service skills, we would love to hear from you.About us The Holiday Inn Bristol-Filton is ideally located just off Junction 1 of the M32, close to the University of the West of England Bristol (UWE) and MOD Abbeywood.The hotel offers a variety of dining options, with a bar and lounge providing excellent all-day dining choices. Our Health and Fitness Club features a fully equipped gym, heated swimming pool, and sauna. The hotel also boasts a fantastic Academy Conference Centre, capable of hosting up to 260 delegates, and an on-site fitness centre to meet all business and fitness needs. Additionally, the hotel is set on 16 acres of landscaped grounds, featuring a private fishing lake, which adds to the serene environment.Join our dynamic team and be a part of shaping the future of the UK hospitality industry. Look for an exciting career in the hospitality industry? LGH Hotels Management offers a growing portfolio of 42 hotels throughout the UK, including brands such as Crowne Plaza, Holiday Inn, and Best Western, located in prime locations.Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).

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Extra information

Status

Open

Education Level

Secondary School

Location

Bristol

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English