Assistant Front of House Manager

Job description

Assistant Front of House Manager

£33,000 per annum

Four Points Flex by Sheraton London Shoreditch East

We are seeking a dynamic, proactive, and hands‐on Assistant Front of House Manager to join our team at Four Points Flex by Sheraton London Shoreditch East. This is an exciting opportunity to support both our Front Office and F&B outlet, ensuring seamless operations and exceptional guest experiences in line with Marriott brand standards.

As part of Marriott International, you will embody our core values — Put People First, Pursue Excellence, Embrace Change, Act with Integrity, and Serve Our World — bringing initiative, professionalism, and a genuine passion for hospitality to everything you do.

All the Perks You Deserve

Access to Marriott worldwide associate discounts

Team meals on duty

Continuous learning, cross‐training & development opportunities

Free counselling sessions through our health plan

Access to free medical healthcare plans

Workplace pension scheme

Exclusive benefits platform with discounts on shopping, gym memberships, holidays, insurance and more

Key Responsibilities

Support the Front Office Manager in overseeing daily operations across Front Office and F&B

Take a proactive, hands‐on approach to leadership, leading by example during busy service periods

Ensure a smooth, efficient, and elegant check‐in and check‐out experience

Deliver and uphold exceptional guest relations standards, handling enquiries and resolving issues promptly and professionally

Monitor guest feedback and implement initiatives for continuous service improvement

Lead, train, coach and develop team members to ensure consistent service excellence

Assist with staff scheduling, performance management, and departmental training plans

Drive a culture aligned with Marriott values, fostering collaboration, accountability and positivity

Ensure compliance with all Marriott brand standards, policies, and procedures

Maintain strong interdepartmental communication to deliver a seamless guest journey

What We're Looking For

Proven experience in Front Office or Guest Services within a quality hotel environment

Excellent guest relations experience with a genuine passion for personalised service

Strong leadership and team development skills, with the ability to train, coach and inspire others

A hands‐on management style and the ability to remain calm under pressure

Strong organisational, problem‐solving and decision‐making abilities

Knowledge of front office systems and operational procedures

A professional, positive attitude aligned with Marriott's culture and service philosophy

Marriot experience is very welcome.

All offers of employment are conditional upon receipt of two satisfactory references and proof of eligibility to work in the United Kingdom.

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English