French Speaking Customer Service Advisor

Job description

French-Speaking Customer Service AdvisorSalary: £27,300 per annumHours: 37.5 hours per weekShifts: Between 7:00am - 6:15pm, Monday-SundayLocation: Liverpool until December then Manchester

Interview: Interview in person at Liverpool office

Initial training: Fully onsite

After training: Hybrid with 3 days per week on site. (Office moving to Manchester in December)

About the RoleWe are seeking a motivated and personable French-speaking Customer Service Advisor to join our client's team. In this role, you will deliver outstanding customer experiences across multiple communication channels, acting as a trusted advisor while supporting and enhancing the brand's reputation for a new luxurious automotive brand.

This is an excellent opportunity for someone with strong communication skills who enjoys helping customers and wants to grow within a supportive, professional environment. Full training is provided.

Key Responsibilities

Deliver a high quality experience to customers

Develop an exceptional understanding of a rand of vehicles and services so you can provide the ultimate service to every customer, ensuring their experience goes "beyond the car"

Handle all customer interactions in a prompt professional manner through a variety of communication channels

Engage with customers to gain a full personal understanding of their requirements in line with quality standards

Build professional relationships with a network of dealers

Capture, maintain and ensure quality of customer dataer

Identify any service related issue, incidents or trends and highlight and elevate issues as necessary

Skills & Attributes

Fluent in French and English (spoken and written)

Experience in a high end customer service environment

Experience of working in a customer contact centre environment would be an advantage

Excellent communication and interpersonal skills

Strong problem-solving abilities with a customer-first mindset

Ability to work across multiple channels and adapt to changing priorities

Positive, proactive, and professional attitude

Previous customer service experience is desirable

Flexibility in hours of work/shift patterns

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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Extra information

Status

Open

Education Level

Secondary School

Location

United Kingdom

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English