Customer Service Manager

Job description

Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK's fastest-growing retailers, and take your career to the next level.

We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Sudbury store. You'll ensure excellent service standards, support team development, and help drive a fun, fast‐paced working environment.

This is a permanent, full‐time role requiring the flexibility to work a range of shifts across days, evenings, and weekends.

What You'll Be Doing

Lead and motivate the front-end team to deliver polite, prompt, and friendly service

Be a visible, approachable leader for customers and colleagues

Coach team members to build their skills and service confidence

Oversee stock and cash control procedures, ensuring security and compliance

Support a great store culture and contribute to a positive workplace

What We're Looking For

Experience managing teams in retail or hospitality

Strong numeracy and problem‐solving skills

A flexible, hands‐on attitude with great people skills

Passion for retail and delivering exceptional customer service

Why join B&M?We're entering a new chapter under inspiring leadership that's committed to growth, collaboration, and fresh thinking. Our new leader brings a clear vision, renewed energy, and a people‐first approach – making this the perfect time to join us and help shape the future of B&M!

We're one of the UK's fastest‐growing retailers, with over 780 stores and more on the way, so our growth means big opportunities. We offer you a range of great benefits including discount in our stores, a colleague portal offering discount for numerous retailers, hospitality & much more! Check out our full benefits here - https://careers.bmstores.co.uk/our-bm-benefits/

Ready to grow with us? Apply now and be part of the B&M journey.

B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.

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Extra information

Status

Open

Education Level

Secondary School

Location

United Kingdom

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English