Losses & Customer Service Advisor

Job description

Well Dressed Tables (WDT) – part of the Arena GroupWimbledon | Full‐time | Office‐basedAre you super organised, great with people, and happiest when everything is running smoothly behind the scenes? Do you enjoy problem‐solving, building great customer relationships, and keeping operations on track? If so – you'll fit right in at Well Dressed Tables.

Well Dressed Tables is one of the UK's leading tableware and catering equipment hire companies, supplying some of the country's biggest hospitality, events, and catering brands. As part of the Arena Group, you'll be joining a global events and structures powerhouse – with the stability, opportunities, and industry reputation to match.

We're now looking for a proactive, detail‐focused Losses & Customer Service Advisor to join our busy Wimbledon team.

What You'll Be DoingThis is a varied, fast‐paced role where no two days are the same. You'll be at the heart of keeping our hire operations running smoothly by:

Processing losses paperwork from the warehouse, transport and checkback teams

Inputting and updating key information in our hire management system

Sending accurate loss notifications and invoices to customers

Reviewing returned items and ensuring credits are raised promptly

Investigating missing or incorrect stock returns with internal teams

Working closely with the linen supplier and Goods In Manager to track linen usage and losses

Supporting the Customer Service team where needed

Liaising with customers to resolve queries or disputes in a friendly, professional way

Ensuring our processes are followed to keep everything consistent and on track

Keeping your workspace safe, tidy, and compliant with company Health & Safety standards

If you're someone who loves structure, organisation, accuracy and collaboration – this role is a perfect fit.

What We're Looking ForYou'll thrive in this role if you have:

A background in customer service or administration

Experience in hospitality, weddings, events or hire operations (advantageous!)

Strong attention to detail and brilliant organisational skills

Confidence using Microsoft Office and learning new systems

Great communication and people skills

A calm, adaptable approach – especially when things get busy

The ability to multitask, prioritise and stay on top of deadlines

A proactive mindset and a desire to find solutions

Who You AreWe're looking for someone who is:

Positive, flexible and quick to adapt

A great communicator and relationship‐builder

Resilient under pressure and able to stay calm and polite

Curious, proactive and confident making decisions

A real team player who supports others and collaborates well

Keen to get stuck in and keep things moving

Why Join Well Dressed Tables?As part of WDT and the wider Arena Group, you'll be joining a team that supports some of the most exciting events and hospitality experiences in the UK. You'll have the chance to grow your skills, work with friendly, supportive colleagues, and make a genuine impact on day‐to‐day operations. Here, your contribution matters – and your work keeps our clients' events running seamlessly.

What We OfferIf you're organised, people‐focused, and ready to play a key role in a busy, friendly operational team – we'd love to hear from you.

Competitive base salary

Enhanced annual leave

Company sick pay

Company pension scheme

Enhanced parental leave policies

Cycle to Work scheme

Employee discount hub

Healthcare cash plan

Wellbeing resources

Employee referral programme

Apply today and join the team at Well Dressed Tables, part of the global Arena Group.

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English