Lead Duty Manager: Luxury Capsule Hotel Front of House

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.Front of House Leadership RoleBe part of the leadership team at CODE- The CoURT, Royal MileWe are seeking professional, self-motivated, and enthusiastic individuals to join our leadership team as a Duty Manager in our luxury hostel / Boutique Capsule Hotel on the Royal Mile with CODE- The CoURT.As part of our leadership team, you will take responsibility for being the lead on shift, leading and supporting the team, and ensuring excellence across all aspects of operations. You'll inspire others, ensure the basics are done brilliantly, and deliver the outstanding guest experience CODE is known for.About CODECODE offers high-quality accommodation through a mix of private double rooms and multi-share Pod bedrooms in a capsule hotel setting. Our Royal Mile site, opened in 2019, has 200+ beds and social areas all designed to the highest standards in a historic setting. Our original site on Rose Street has consistently been one of the top-rated accommodations in Edinburgh for seven years running.Who You AreYou're the one who makes it happen.As the duty manager, you take charge ensuring everything runs smoothly across reception, coffee service, and food & beverage operations. You guide the team, solve problems on the fly, and keep standards high. When you're on shift, you're the one who sets the tone and drives the experience.Experience preferred in leading teams and managing shifts to ensure smooth daily operations across multiple service areas, including reception, coffee service, and food & beverage delivery. Proven ability to coordinate staff, maintain high service standards, and respond effectively to dynamic operational needs.We're looking for someone who is:Passionate about hospitality and guest experienceConfident in leading a team and taking ownership on shiftProfessional, reliable, and self-motivatedFlexible and hands-on, with a willingness to jump in wherever neededRole and ResponsibilitiesAs a Duty Manager, you will:Act as the lead on shift, leading by example and ensuring smooth operationsSupport, motivate, and guide the team to deliver excellence in service and standardsTake responsibility for health & safety, guest satisfaction, and operational checklists during your shiftResolve issues confidently and efficiently, ensuring every guest leaves happyFront of HouseWelcome and look after our guestsManage check-ins, check-outs, and reservationsLead Food & Beverage service (including barista coffee, bar work, food running, and upselling)Support and oversee events and guest activitiesEnsure accurate reporting (logbooks, payments, lost property, maintenance requests)Housekeeping & Building CareSupervise and support the housekeeping team to maintain the highest standards of cleanlinessHelp with linen management, room turnaround, and communal area standardsEnsure the property is safe, secure, and well maintainedReport maintenance issues and guest feedback promptlyBenefits & PerksGrow With Us - Development That Makes a DifferencePersonal Development PlansEvery team member gets access to a tailored development plan designed to help you achieve your goals-whether you want to climb the ladder, pivot into a new role, or sharpen your skills.Growth Mindset CultureWe embrace curiosity and continuous learning. You'll be encouraged to take initiative, try new things, and learn from every experience. Mistakes? They're stepping stones to success.Career Progression OpportunitiesFrom internal promotions to cross-functional moves, we're all about unlocking your potential. Many of our leaders started on the front line-and we'll support you in doing the same.Learning & Training AccessWe offer on-the-job training, leadership coaching, and access to external learning opportunities, so you're always one step ahead.Be RecognisedWe celebrate success-loudly. Standout team members are recognised regularly, and every 6 months one CoDE star wins a fully-paid trip to explore another city.Free GetawaysEnjoy up to 5 complimentary overnight stays each year at CoDE and Destiny Student properties, for you plus one lucky guest.Family & Friends LoveYour loved ones deserve the CoDE experience too! Treat them to up to 30% off stays, valid for 7 nights per year.Birthday SurprisesCelebrate your big day with a birthday voucher as a thank-you from us to you.Explore More for LessEnjoy discounted local tours and free entry to our Lost Close Tour. Friends and family? 30% off, too!Perks on ShiftGet a free hot drink every shift, plus 25% off all food and drinks.Team TimeFrom social events to team-building activities, we're all about good vibes and great company.Give BackTake a paid volunteering day each year to support causes that matter to you.Tips & RewardsFair gratuities: shared based on shifts, adding around 50p/hour to your pay.Summer KPI Incentives: earn up to £1/hour extra for smashing performance targets and potentially earning up to an extra £500 over the summer period.Commissions: sales commissions for selling toursIf you think you have what it takes, please send your CV and a cover letter telling us why you'd like to join our team.

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Extra information

Status

Open

Education Level

Secondary School

Location

Edinburgh

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English