Customer Service Analyst

Job description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us atwww.abbvie.com . Follow @abbvie onLinkedIn, Facebook ,Instagram ,X andYouTube.

Job DescriptionReporting to the Customer Service Manager, the Customer Service Analyst will:

Create new Customer setup requests and give the first stage approval for new accounts.

Initiate and approve amendments to existing accounts.

Be responsible for front line support for blocked customer orders, involving contacting customers and managing the order block removal through SAP

Handle Customer Complaints in the first instance

Generate proforma invoices when required

Receive general customer enquiries and work to resolve where possible

Contact customers to obtain information as required

Communicate with internal departments, sales teams and customers to complete order processing functions

Liaise with the BPO (Business Process Outsourcing) and FSS (Financial Shared Services) departments to ensure all areas of the sales order are accurately recorded and processed

Support the training of new starters

Responsible for understanding and complying with all company policies and procedures

Other responsibilities as assigned by Supervisor

QualificationsStrong Customer service experience required

Must be confident talking to customers on the phone

Excellent communication skills (Orals and Written)

Prior SAP experience preferred

Systems

SAP

Microsoft Suite, including, good competence in Excel is a requirement for this role

Business Knowledge

Customer Service

Pharmaceutical Industry background (preferred)

Additional InformationAbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

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Extra information

Status

Open

Education Level

Secondary School

Location

Maidenhead

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English