Internal Sales Person/Customer Service Advisor

Job description

Reporting to the Branch Manager the Customer Service Advisor/Internal Salesperson undertakes work to support the team based in our Linlithgow Branch.

We are one of the largest providers of industrial components in the UK and this role will help us ensure we are delivering excellent customer service.

Dealing with customers on the phone, via email and in person, you will also use our computer systems for tracking orders, checking stock and dealing with customer accounts and enquiries. IT literacy in important although system training will be given.

Light warehouse duties will also be involved including checking goods in and preparing for dispatch.

You must be a team worker with excellent customer service skills and strong administrative skills.

Key Duties and ResponsibilitiesThis role will primarily provide support to our customer facing teams.

Dealing with customers

Interacting with customers primarily via email but also some occasional telephone or face to face work

Using the company computer systems to check stock, update the order book, check progress on orders, look at customer accounts and deal with general enquiries

Keeping customers informed in a professional, timely manner

Taking calls from customers to provide helpful, professional services

Other team activity

Checking of goods received and accurate preparation of any paperwork for goods for dispatch in accordance with company procedures

Ensuring stock is kept tidy and stored in correct place

Other

To fully utilise information technology within company including online diary and email system

To be aware of and work to the ISO and other quality standards held by AFC

Key qualities, experience and attributes required

Computer literate and able to bring about improvements in working practices

Willing to learn new skills

Customer focused and comfortable chatting with customer face to face and over the phone

Excellent customer service skills and a commitment to delivering the best possible service

An interest in learning and personal development

Interest in sales or previous sales role experience.

Job Types: Full-time, Permanent

Additional leave

Company events

Company pension

Cycle to work scheme

Free parking

Referral programme

Sick pay

Ability to commute/relocate:

Linlithgow EH49 7DA: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 2 years (preferred)

Licence/Certification:

Driving Licence (required)

United Kingdom (required)

Work Location: In personTips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.

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Extra information

Status

Open

Education Level

Secondary School

Location

Edinburgh

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English