Bilingual Customer Advisor - Swedish Speaking

Job description

Bilingual Customer Advisor - Swedish SpeakingBilingual Customer Advisor - Swedish Speaking

£26,780 a year plus benefits

Location:

AXS - Birmingham

Appointment Type:

Closing Date:

1 April 2026

Working Pattern:

Advisors currently work 5 days out of 7, Monday to Sunday 8:30 to 17:30. You will work 1 in 3 weekends.

Do you love working in customer service?

Want to work at a company named in The Sunday Times Best Places to Work?

AXS, a leading global ticketing, data, and marketing solutions provider, are hiring Customer Advisors for their offices in Birmingham.

You will

resolve customer enquiries and sell tickets for AXS and its clients,

provide a highly professional customer experience via all channels including telephone, email, social media and live chat

be knowledgeable about all areas of the business as your role will cover customer calls, customer queries and complaints, whilst always striving for first point resolution.

understand that the customer's experience begins with you and have the enthusiasm and positivity to drive our brand forward, make ticketing fast, fun and simple, where great experiences begin.

We're looking for people who

Speak Swedish

Have relevant experience within a contact centre customer services function dealing with customer after sales service queries, requests and correspondence by phone, e-mail, post and face-to-face.

Have strong customer service skills and decision-making skills.

Have an excellent telephone manner and are a courteous listener who maintains patience and empathy even when under pressure

Are target driven, self-motivated and proactive.

Are able to work under pressure in a fast-paced environment.

We'll give you a thorough induction on how we work at AXS and AEG, our parent company. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

WhereThis role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekends.

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our commitment to inclusionWe are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.

We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.

If this role excites you but you're wondering whether you meet every single requirement – don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.

Because at AEG Europe, we believe that the best ideas come from the most inclusive teams – and we're building a workplace where everyone can thrive.

We welcome applications from all employees, once you have passed onboarding. You must let your manager know before applying.

Why not check out our hints and tips on how to make your application Best in Class here

But if this role isn't for you, what about Starfinders?

If you know someone you think would be perfect for the role, please ask them to apply online through our external careers site: https://aegeurope.earcu.com/jobs/ and mention your name in their application form (only one employee name per application).

If they are successful in securing a role and pass their onboarding period, you may be eligible for a Starfinders bonus!

If you're interested in a career with us, but do not see a vacancy suitable to you, please register for our job alerts to be the first to know when we post a new job.

#J-18808-Ljbffr

Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English