French Speaking Customer Service Advisor (Lichfield)

Job description

Job Title: French Speaking Customer Service Advisor Location: Lichfield (Hybrid)

Interested in this role You can find all the relevant information in the description below.Salary: £29,000Contract: PermanentFrench Speaking Customer Service AdvisorAn established and growing organisation is seeking a French Speaking Customer Service Advisor to join their customer service team. This is an excellent opportunity for someone who enjoys helping customers, building strong relationships and working in a collaborative environment.In this role, you will act as a key point of contact for customers and partners, providing high-quality support while working closely with internal teams to ensure queries, orders and requests are handled efficiently.Key ResponsibilitiesAct as the first point of contact for customer enquiries via phone, email and messaging platformsDeliver a high standard of customer service and ensure queries are resolved in a timely mannerProcess and manage customer orders, ensuring accurate information and timely deliveryHandle customer complaints and ensure they are resolved in line with agreed service levelsMaintain accurate records and track cases using internal systemsWork closely with internal teams to resolve operational or delivery issuesMaintain regular communication with customers and gather feedback where appropriateSupport the onboarding of new customers and assist with account set-up processesAssist with special order requests and general administrative tasksProvide occasional support during busy periods, meetings or eventsSkills & ExperienceFluent French (spoken xbpsjku and written)Previous experience in a professional customer service roleExcellent communication and interpersonal skillsFriendly and professional telephone mannerStrong organisational skills and attention to detailAbility to manage multiple tasks and prioritise workloadConfident using IT systems and Microsoft OfficeThis is a great opportunity to join a supportive organisation where you can contribute to delivering excellent customer service while developing your career within a collaborative team environment.

Extra information

Status

Open

Education Level

Secondary School

Location

Chorley

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English