Remote Urdu-Speaking Customer Service Advisor

Job description

This role is Remote based in the U K Wide and you will require fluent Urdu language skills.

We're currently looking for multiple enthusiastic Customer Service Advisors who are focusedon customer service, administration and taking inbound calls.The role will deal with awide range of customer service calls.

Cactus Search are currently in partnership with an amazing client who are offering you the following:

Laptop and kit supplied prior to work commencing

Salary -£25,250Fully remoteShift pattern between 7am and 10pm - 40 hours per week

This role will involve weekend working - you will only work 5 days per week and wont work every weekend

Key Responsibilities:

Contact centre experience required.Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systemsManage all direct customer InteractionsHandle and respond efficiently to all general and order specific direct customer enquiriesSupport customers with order status updates and delivery tracking queriesEffectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case managementProvide feedback on the efficiency of the customer service process and areas of improvementKey Skills Required:Previous experience within a Customer Service position is essentialUrdu language skillsKnowledge of CRM systemsA self-motivated, passionate, and enthusiastic approach to workOutstanding verbal communication skillsProfessional and empatheticapproach to resolving issuesDecent I.T skillsExcellent time management

#J-18808-Ljbffr

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English