Operations Controller: KPI‐Driven Courier Resource Lead

Job description

Operations ControllerSalary : £27,572Hours: 40 Hours per weekShifts: Monday to Friday, alternating weekly shifts between 7am starts and 7pm finishes.Contract: PermanentWhat you'll get at CitySprint25 days' annual leave plus bank holidays, and a day off for your birthdayEnhanced maternity and paternity leaveFree access to mental health support, including 1:1 therapyHealthcare and wellbeing benefitsExtra family-friendly days for key life moments, plus death in service coverThe roleAs an Operations Controller, you'll manage day-to-day courier resources within the Service Centre, making sure deliveries and collections run efficiently and customer SLAs are met.You'll work closely with the Service Centre Manager and Operations Manager to create a KPI-driven environment focused on service, safety and performance. This is a hands-on role where judgement, pace and attention to detail really matter.Why CitySprintWhat we do matters — from everyday deliveries to time-critical ones — and this role helps make sure it happens. You'll play a key part in keeping the network moving and making sure customers get the service they expect.Who we areCitySprint is a UK-wide logistics business delivering same-day and time-critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership.We're also part of DPD and the wider Geopost group, giving us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and way of working.It's a busy, fast-moving environment where priorities can change quickly, and you'll be trusted to manage resources, make decisions and follow things through.What you'll be doingManaging and allocating courier resources in line with customer SLAs and network requirement.Monitoring courier performance and taking action where standards fall shortHandling day-to-day customer, courier and operational queriesKeeping systems updated accurately (e.g. CityTrak / X-Despatch)Supporting onboarding and compliance of courier resourcesWorking with colleagues to plan for peak periods and improve performanceMaintaining a safe, organised working environmentWhat we're looking forExperience in an operational, logistics or customer-focused environmentConfident communicator who can manage multiple prioritiesComfortable working with KPIs, systems and real-time decision-makingOrganised, calm under pressure and solutions-focusedBasic Microsoft Office skillsExperience using CityTrak or X-Despatch is helpful, but not essential — we're more interested in your approach, judgement and ability to keep things running smoothly.All successful candidates will be required to complete a DBS check.ApplyApply now

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Extra information

Status

Open

Education Level

Secondary School

Location

Bristol

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English