Customer Advisor

Job description

Newcastle | Hybrid | Full-time, PermanentSalary: £24,050 plus up to 10% annual bonusHours: 36.25 hours, 5 days a weekShifts: Monday to Sunday, 08:00–20:00Interviews: Running until 1 April 2026Start Date: 20 April 2026Important: Annual leave in first 4 weeks may affect eligibilityBe the reassuring voice customers need after a car accident.

We are looking for confident, customer-focused people to join our inbound contact centre team in Newcastle. In this role, you will support customers following a motor accident, guiding them with empathy, professionalism and care. You will gather the right information, help identify liability and deliver the world-class service our customers expect.What makes this role excitingEvery call is different, giving you the chance to problem solve and make a real impactYou will support customers at a key moment, helping turn a stressful experience into a positive oneFor non-fault or partial-fault claims, you will identify opportunities to offer a third-party claims service, helping customers avoid claiming on their own insurance where appropriateIt is a commercially driven environment where strong conversations and good judgement really matterYou will be part of a supportive team that works together through busy peak periods and celebrates successWhat we are looking forA calm, empathetic approach and a genuine passion for helping customersStrong communication skills and the confidence to guide conversations clearlyThe ability to assess information, ask the right questions and make sound decisionsResilience and composure in a fast-paced contact centre environmentCommercial awareness and a drive to deliver great outcomes for both the customer and the businessWhat you will get in return23 days annual leave24/7 GP serviceFree breakdown membershipDiscount scheme on shopping, holidays and moreDiscounts on AA productsEmployee assistance programmeInclusivity awareness networksWorksave pension with up to 7% employer contribution

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Extra information

Status

Open

Education Level

Secondary School

Location

Newcastle upon Tyne

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English