Telesales Team Manager

Job description

Telesales Team Manager

Working in a busy outsourced Call Centre the Telesales Team Manager will be responsible for day-to-day management of a team of 8-10 Lead Generation agents and will be responsible for driving sales and ensuring individual/team targets and KPI's are met, including sales results, productivity and call quality. Management of sales process and overall Independent telesales performance and staff.

Tasks & Responsibilities

Lead and motivate all team members to achieve their set monthly KPI's, including sales results, productivity and call quality.

Conduct regular coaching sessions that have impact on both sales delivery and call quality.

Complete regular performance reviews inclusive of PDP & Performance management meetings

Carry out 1:1's, personal development plans and performance reviews.

To provide relevant training ensuring ongoing staff needs are met and planned for.

Effectively manage both absence and annual leave to deliver maximum output

Creation of sales materials including scripts and coaching materials

Hold regular team meetings and ensure communication of business needs and requirements.

Monitor, track, analyse, report, forecast and communicate achievement against SLA's and KPI's.

Carry out call quality monitoring to ensure delivery exceeds expectation.

Regularly review process improvements, including operational risks and workflows to ensure efficient and effective processes are implemented and adopted.

Use initiative to create sales incentives with a view to driving performance improvement

Understand all aspects of the sales process and where appropriate undertake tasks within the process

Ensure Salesforce is kept up to date and used effectively to drive sales performance

Ensuring that all reports are submitted as required in a timely manner.

Recognise and reward success

Additional duties may be assigned or existing duties may alter as the role evolves

Knowledge/Skills/Qualifications

'C' Grade or above in both Maths and English at GCSE or equivalent

At least 2 years experience of managing a sales team

Management of a team within a contact centre

A Professional Self-motivated individual, with excellent communication and listening skills

Accuracy and attention to detail

Exceptional time management skills

Experience of CRM Systems (ideally Salesforce) and the Microsoft packages – Excel/Word

Solid understanding of key performance metrics and performance management techniques

Strategic and analytical approach to business

Interested in finding out more?

To apply for this role, please apply now.

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Extra information

Status

Open

Education Level

Secondary School

Location

Belfast

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English