WelshPAS Junior Product Specialist

Job description

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager's contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly

Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.

The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.

Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086

Job OverviewAn opportunity has arisen to become part of the WelshPAS (WPAS) team within the information Services Department. We are looking to recruit one Junior Product Specialists on a permanent, full-time basis.

The role will have a varied workload that offers an excellent opportunity for personal development and career progression. The team will be responsible for supporting all aspects of WPAS staff training, system maintenance, upgrades and second-line support across the Health Board.

The successful candidate should have a good understanding of WelshPAS, proficiency in Microsoft Office 365 applications and have excellent communication and organisational skills.

If you think you are the right person for the job, we would welcome your application.

Main duties of the jobThe role of the WelshPAS Junior Product Specialist is to contribute to the delivery of comprehensive training on the Welsh Patient Administration System (WPAS) and to support WPAS related projects, system changes, administration and second-line help desk operations within the Health Board.

The post holder will assist the WPAS Product Specialist in developing training packages and will work collaboratively to propose changes to administrative practices and policies, ensuring they remain current and fit for purpose.

The post holder will need experience of operational administrative processes and extensive understanding of policy including Referral to Treatment (RTT). The role requires experience in working with WPAS and to have an understanding on all aspects of the system. There is a requirement to work alongside other teams to ensure adherence to national standards while promoting best practice and a smarter way of working.

Please refer to the attached job description and personal specification for full details of the job role. If you think you are the right person for the job, we welcome your application.

The ability to speak Welsh is desirable for this post; Welsh and / or English speakers are equally welcome to apply.

Working for our organisationAneurin Bevan University Health Board is a multi-award-winning NHS Organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage on your career, we have opportunities for everyone to start, grow and build your career. The Health Board provides integrated acute, primary and community care, serving a population over 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work/life balance, provide Occupational Health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to homes as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialists and critical care and is the newest addition to the clinical futures strategy which opened November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Personal AttributesEssential criteria

Excellent attention to detail

Good communication skills

Ability to develop strong and positive relationships with people from other organisations (local and national)

Desirable criteria

Welsh Speaker (Level 1) or willingness to work towards

SkillsEssential criteria

Advanced IT skills with experience of using Excel, Outlook, Word, PowerPoint & databases

Proven ability to achieve objectives within a demanding and pressured environment against challenging deadlines

Ability to prioritise and plan workloads to meet deadlines effectively

Presentation skills facilitating training sessions

Desirable criteria

Ability to research, analyse information and produce written reports

KnowledgeEssential criteria

Knowledge of all modules of WelshPAS system

Knowledge of Information Governance

Knowledge of RTT (Referral to Treatment) rules

Desirable criteria

Knowledge of Directorates and Services within NHS Wales

ExperienceEssential criteria

In-depth knowledge and experience of NHS Information internal systems including WPAS & CWS plus Microsoft suite

Decision making and organisation of workload - own and others

Working to deadlines

Working as part of team and on own initiative

Desirable criteria

Proven record of successfully analysing data in a complex environment

Dealing with all levels of staff

Experience of staff supervision and team management

QualificationsEssential criteria

Good standard of education

Knowledge of NHS patient information systems including WelshPAS through short courses, training and experience to diploma level or equivalent

Desirable criteria

PGCE qualification or similar teaching qualification

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Extra information

Status

Open

Education Level

Secondary School

Location

Cwmbran

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English