Customer Service Supervisor

Job description

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store\\'s management team, assuming the role of Duty Manager at points throughout the week.This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.Ensuring that the team comply with legal standards and company procedures at all times.Ensuring that your team are fully trained in cash handling to minimise lossesControlling debt and recover overdue or failed payments from customersMaintaining accurate and timely payroll records.Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfactionLiaising with other department Supervisors to monitor orders for deliveryManaging a team of customer focused individuals throughout reception and checkout areaTo be successful in this role your skills and experience will include:Passionate about providing exceptional customer serviceFlexible, adaptable and enjoys working with, as well as managing a teamAn excellent communicator and have some experience in supervising or managing a team.Practical experience in the retail trade

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Extra information

Status

Open

Education Level

Secondary School

Location

Sheffield

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English