Customer Support Team Leader

Job description

Are you a leader who wants to ensure a high level of customer service and continuous improvement?BMC Recruitment Group are currently recruiting for a Customer Support Team Leader for their client in Peterlee, Durham .You'll oversee their support operations, drive exceptional customer experiences, and lead a high-performing team.In this role, you will be responsible for managing day-to-day support activities, resolving complex issues, and implementing processes that enhance efficiency and service quality.You will collaborate closely with cross-functional teams and global colleagues to ensure our customers receive timely, effective, and seamless support.This role offers the opportunity to make a tangible impact on both customer experience and the growth of this support function, within this company.Career progression and internal developmentFull time 37 Hours a weekMonday to Thursday 8.15am to 4.45pm - Friday 8.15am to 3pmFree parking4 x death in service coverPrivate Medical Insurance (BUPA – Individual cover)Medicash (Health Cash Plan) – individual + up to 4 children)Salary Sacrifice Pension Scheme2 days per year to take part in volunteering activities for a local charity of your choiceIt doesn't stop there; you will receive access to fresh fruit daily along free tea/coffee and biscuits in the office.Responsibilities/Requirements Oversee the day to day performance of the customer support teamReview data and strengthen reporting dashboards to improve visibility and decision makingProvide coaching and 1:1 reviews to develop team capabilityMaintain compliance with defined SLA's and drive performance against key metricsHandle customer complaint's and complex technical issuesLiaise with Customer Success and other customer facing teams to reduce repeat queries and enable a proactive approachProvide backup coverage cross the support functions when requiredIf you are a strategic leader who thrives on problem-solving, coaching teams, and improving customer satisfaction, I would love to hear from you.Please get in touch with andrea.conway@bmcrecruitmentgroup.comIf you haven't got access to your cv right now, send yourself a link to this page and upload it later

#J-18808-Ljbffr

Extra information

Status

Open

Education Level

Secondary School

Location

Peterlee

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English