Customer Advisor - Insurance

Job description

Are you a confident communicator who thrives in a professional office or call handling environment? Looking to build a long term career with a respected name in the insurance market? This is your chance to join a leading brand that invests heavily in its people, its culture, and your future.

The OpportunityAs a Customer Advisor, you'll be the first point of contact for brokers - providing clear, friendly and knowledgeable support across a range of insurance products. You don't need prior insurance experience; full training will be provided. What matters is your ability to deliver exceptional service, stay organised, and communicate with confidence.

This is a fantastic role for someone who enjoys problem solving, building rapport, and working in a fast paced but supportive team environment.

What You'll Be Doing

Handling inbound and outbound customer enquiries by phone and email

Providing accurate information on insurance products, policies and processes

Supporting brokers with renewals, amendments and general queries

Updating internal systems with clear and accurate notes

Working collaboratively with colleagues to deliver a seamless customer experience

Ensuring all interactions meet regulatory and compliance standards (full training given)

What We're Looking For

Experience in an office based customer service or call handling role

Strong communication skills and a natural ability to build rapport over the phone

Confidence using computer systems and managing multiple tasks

Any experience in Insurance or regulated financial sectors would be a distinct advantage

A positive, solutions focused approach

Willingness to learn and develop new skills within insurance

Reliability, professionalism and a genuine desire to help customers

What's In It for You

Comprehensive training programme covering insurance fundamentals

Clear progression pathways within a major insurance brand

Competitive salary and benefits package

Supportive team culture with ongoing coachingHybrid working options once fully trained

Apply now for immediate consideration. Positions to start in April/May 2026

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Extra information

Status

Open

Education Level

Secondary School

Location

Haslemere

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English