Customer Service Manager

Job description

A new opportunity has arisen for an an experienced and motivated customer service manager to join this luxury retailer on a permanent basis. The company is an iconic British retailer with global recognition.This role is responsible for overseeing the day-to-day operations of the customer service department, ensuring a high standard of support across all customer touchpoints.The successful candidate will manage, coach, and develop a team of customer service representatives, driving performance and fostering a customer-first culture. They will be responsible for monitoring service levels, handling escalated queries, and implementing processes to improve efficiency and customer satisfaction.The ideal candidate will have proven experience in a customer service leadership role, preferably within the fashion or retail industry, along with strong communication, organisational, and problem-solving skills. A passion for delivering exceptional customer experiences and the ability to lead and inspire a team are essential.This is an exciting opportunity to play a key role in shaping the customer journey for a dynamic and growing fashion business.This role likely to be filled ASAP, so apply today to avoid missing out!

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Extra information

Status

Open

Education Level

Secondary School

Location

United Kingdom

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English