Customer Service Specialist

Job description

Hybrid – Bristol, United Kingdom

OverviewOur client, a leading UK organisation providing mobility solutions to hundreds of thousands of customers nationwide, is seeking a Customer Experience Specialist to join its contact centre team in Bristol.

This role offers the opportunity to make a meaningful difference by supporting customers with mobility needs while delivering exceptional service. Employees are empowered to make decisions that improve customer outcomes, with a strong focus on trust, empathy, and problem-solving rather than scripted interactions.

The successful candidate will thrive in a dynamic, customer-focused environment, handling enquiries with professionalism and care while contributing to continuous improvements in the customer experience.

Responsibilities

Handle inbound customer enquiries and manage calls through to successful resolution .

Deliver exceptional customer service when supporting customers with sensitive or complex enquiries .

Build strong relationships with customers through clear and empathetic communication .

Provide accurate information and guidance to customers regarding available services and next steps.

Maintain accurate records of interactions and ensure queries are handled efficiently.

Collaborate with internal teams to ensure a consistent and high-quality customer experience .

Contribute feedback and ideas to support improvements in customer and employee experience initiatives .

Requirements

Previous experience in a customer service or contact centre environment .

Excellent communication and active listening skills .

Strong interpersonal and relationship-building abilities .

Ability to influence and guide customers through information and options.

Confidence handling sensitive or challenging customer interactions with empathy.

Ability to work effectively in a fast-paced environment while maintaining service quality.

Strong organisational skills and the ability to manage multiple enquiries simultaneously.

A proactive and motivated approach with a commitment to continuous improvement.

Competitive salary of £34,376 per year .

Hybrid working model with up to two days working from home per week.

Annual discretionary bonus .

28 days annual leave with the option to buy or sell additional days.

Private medical insurance and wellbeing support services.

Life assurance at four times annual salary .

Electric or hybrid vehicle salary sacrifice scheme and Cycle to Work scheme .

Health and wellbeing support through digital healthcare apps.

Paid volunteering opportunities and community initiatives.

Additional workplace benefits include free parking, on‐site café facilities, subsidised dining options, and complimentary snacks.

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Extra information

Status

Open

Education Level

Secondary School

Location

Bristol

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English