Student Wellbeing Manager

Job description

The Welfare Manager is responsible for fostering a positive and supportive environment by delivering on-site welfare support to employees, building a strong sense of community, and leading wellbeing initiatives. This role involves developing and maintaining a comprehensive Welfare Guide, providing regular on-site training sessions on mental health and wellbeing, and acting as a key point of contact for welfare concerns. Additionally, the Welfare Manager supports the broader management team with day-to-day operational tasks to ensure the smooth running of the site.

Key Role ResponsibilitiesStudent Support & Welfare Management

Provide direct support to students facing mental health or welfare challenges.

Signpost students to appropriate external services (e.g., university support, GPs,counselling, charities).

Lead on debt-related conversations where necessary, offer personal support, and manage documentation packs.

Act as first point of contact for welfare-related incidents, escalating when appropriate.

Maintain accurate, confidential welfare case records in line with safeguarding and GDPR requirements.

Deliver a structured wellbeing events programme aligned with the student lifecycle.

Run events focused on mental health, budgeting, social connection, and personal development.

Engage external contractors, charities, and wellbeing partners to enhance programmes.

Monitor participation and feedback to continuously improve the wellbeing calendar.

Community Building

Improve resident communication through wellbeing updates, and digital channels.

Host flat meetings, mediate disputes, and support students in conflict resolution.

Foster an inclusive community and promote peer‐to‐peer support initiatives (e.g., buddy schemes, cultural integration).

Encourage shared responsibility for cleanliness, respectful co‐living, and positive community standards.

Operational Support

Work as part of the property team, supporting and respecting colleagues to deliver exceptional resident living.

Support the creation of a positive, memorable experience for residents.

Deliver customer service front‐of‐house, anticipating and exceeding resident expectations.

Respond positively to customer queries and complaints, undertaking appropriate action in line with company procedures.

Support and attend property‐wide events and community activities.

Conduct regular community walks and room inspections to identify early wellbeing or hygiene concerns.

Advise students on cleanliness and hygiene standards, encouraging healthy living habits to reduce the likelihood of pest or health problems.

Support incident management outside direct welfare (e.g., behavioural issues,disputes).

Act as a role model by demonstrating company values at all times.

Actively interact with residents to proactively improve service delivery and welfare awareness.

Participate, where required, in the on‐call rota to provide out‐of‐hours emergency support for the community.

Develop policy and procedures that can standardise the wellbeing approach across the city with wider effects at business level.

Support external relationships with providers and charities to establish a support network for students.

Develop and deploy training programmes for operational team members, to ensure compliance with signposting, welfare response and community engagement.

Training & Resources

Develop and maintain a Welfare Guide outlining responses to welfare scenarios and escalation pathways.

Deliver welfare awareness training to on‐site staff, ensuring confidence in basic protocols.

Arrange or provide local training (e.g., safeguarding refreshers, cultural awareness, wellbeing first aid) to reduce reliance on external options.

Stay up to date with local student wellbeing networks, charities, and referral partners.

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Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English