Senior Manager, International Fulfilment - Fanatics Collectibles

Job description

Job DescriptionThe Senior Manager, International Fulfillment owns the end‐to‐end performance of international fulfillment operations, ensuring operational excellence across D2C and B2B channels. This role moves beyond day‐to‐day warehouse management into strategic leadership—driving scalable processes, KPI excellence, cross‐functional alignment, and long‐term network optimization. The Senior Manager builds high‐performing teams, develops future leaders, and ensures fulfillment operations are commercially aligned, data‐driven, and continuously improving.

Key Responsibilities

Strategic Fulfillment Leadership: Own fulfillment performance across all EMEA warehouse operations

Define and execute a 12–24 month fulfillment roadmap aligned with company growth strategy

Lead capacity planning, peak readiness strategy, and network scalability initiatives

Partner with Logistics and Supply Chain leadership to optimize end‐to‐end flow from production to customer

KPI Ownership & Performance Management: Establish and own a robust KPI framework (OTIF, order accuracy, despatch speed, inventory accuracy, cost per order, returns cycle time)

Drive data‐led decision making and implement corrective action plans when performance gaps arise

Lead monthly business reviews with warehouse teams and 3PL partners

Translate operational metrics into executive‐ready reporting

Team Leadership & Development: Lead, coach, and develop Fulfillment Managers and operational teams; drive engagement initiatives to improve team eNPS and retention; foster a culture of accountability, ownership, and continuous improvement

Operational Excellence & Process Optimization: Identify and implement workflow improvements to enhance efficiency, reduce cost, and improve customer experience; standardize SOPs across sites; lead continuous improvement initiatives using Lean principles and data insights

Inventory & Returns Governance: Ensure accurate inventory management with real‐time visibility and strong controls; oversee cycle count programs and annual stock audits; optimize returns processes to balance operational efficiency with customer satisfaction

Cross‐Functional & Commercial Alignment: Partner closely with Logistics, E‐commerce, Customer Service, Finance, and Sales to align operational execution with business priorities; support product launches, peak events, and commercial campaigns with structured fulfillment readiness plans; provide fulfillment expertise in strategic initiatives (e.g., system migrations, new 3PL selection, network changes)

What We're Looking For

6+ years experience in fulfillment, warehouse management, or supply chain operations

Proven experience managing multi‐site or 3PL warehouse environments

Strong analytical capability with advanced Excel and WMS expertise

Demonstrated success improving KPIs and reducing operational costs

Experience leading leaders (not just individual contributors)

Ability to operate both strategically and hands‐on when required

Comfortable presenting operational performance at senior leadership level

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

Subject to applicable laws, Fanatics Collectibles may choose to run a background check.

Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers.

About UsFanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About The TeamFanatics Collectibles is a new model and vision for the hobby, fundamentally changing the experience for current and future collectors, leagues, and players across many U.S. And international professional and college sports. The organization has long‐term, exclusive rights to design, manufacture and distribute trading cards for several sports and entertainment properties, including MLB, MLBPA, the Premier League, MLS, UFC, Formula 1 as well as Disney, Marvel, Pixar, and Star Wars, among others. In January 2022, Fanatics Collectibles announced the acquisition of Topps, establishing the preeminent licensed trading card brand as the cornerstone of Fanatics' trading cards and collectibles business, and jumpstarted its MLB and MLBPA rights to design, manufacture and distribute trading cards.

#J-18808-Ljbffr

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English