Assistant Concession Manager

Job description

Overview

Our client is a globally recognised high luxury brand, celebrated for its craftsmanship, innovation, and strong heritage within menswear. With a focus on elevated tailoring, modern sophistication, and exceptional client experience, the brand continues to set benchmarks within the luxury retail landscape.

As Assistant Concession Manager, you will play a key leadership role within a prestigious department store environment. Supporting the Concession Manager, you will drive commercial performance, champion client development, and ensure the seamless day-to-day running of the menswear space. You will act as a role model on the shop floor, inspiring the team to deliver excellence across every touchpoint.

Key Responsibilities

Commercial Leadership & Performance

· Support the execution of sales strategies aligned with business objectives, ensuring consistent achievement of revenue targets.

· Drive performance through close monitoring of KPIs, identifying opportunities to maximise productivity and client engagement.

· Lead from the front on the shop floor, demonstrating strong selling techniques and elevating team performance through example.

· Contribute to business growth through proactive client outreach, appointment setting, and repeat business development.

Client Experience & Clienteling

· Deliver an exceptional and highly personalised client journey, ensuring every interaction reflects the brand’s luxury positioning.

· Develop and maintain a strong portfolio of high-value clients, with a focus on long-term relationship building and retention.

· Support the team in cultivating VIP and top-tier clientele through consistent follow-up and tailored experiences.

· Handle client concerns with professionalism and efficiency, ensuring a seamless resolution at all times.

Team Leadership & Development

· Support the Concession Manager in leading, motivating, and developing a high-performing team.

· Conduct daily briefings, set clear expectations, and foster a culture of accountability and collaboration.

· Coach and mentor team members to strengthen product knowledge, styling ability, and client engagement skills.

· Assist in identifying talent and supporting recruitment, onboarding, and ongoing development.

Operations & Retail Excellence

· Ensure smooth operational execution across all areas including stock management, replenishment, and back-of-house organisation.

· Maintain the highest standards of visual merchandising and presentation in line with brand guidelines.

· Monitor stock levels and support inventory processes to optimise availability and minimise loss.

· Ensure compliance with all operational procedures, including security, cash handling, and store policies.

Brand Representation

· Act as a true ambassador for the brand, embodying its values, aesthetic, and commitment to excellence.

· Stay informed on menswear trends, product collections, and competitor activity to enhance client conversations.

· Represent the brand at in-store events and client activations when required.

Profile

· Previous experience in a supervisory or assistant management role within luxury or premium retail.

· Strong understanding of menswear, including tailoring, ready-to-wear, and accessories.

· Proven ability to drive sales performance and build a loyal client base.

· Excellent interpersonal and communication skills, with a natural ability to influence and inspire.

· Commercially aware, highly organised, and confident in a fast-paced retail environment.

· A passion for luxury fashion, craftsmanship, and client experience.

· Additional language skills are advantageous.

Why Join

Join a high luxury house known for its excellence, heritage, and innovation within menswear.

Be part of a dynamic retail environment that values leadership, creativity, and ambition.

Access strong career development opportunities within an internationally recognised brand.

Work within a culture that champions performance, collaboration, and client excellence.

To manage a high volume of interest, we will be reaching out only to candidates who best meet the role requirements.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English