Senior Sales Associate

Job description

Overview

Our client is a high luxury retail house operating within a boutique environment, recognised for delivering refined client experiences across ready-to-wear, accessories, and jewellery categories.

They are currently seeking a Fine Jewellery Specialist to join their team, playing a key role in elevating and developing this category within the boutique. This position is suited to individuals with exposure to fine or premium jewellery, combined with a strong interest in developing deeper expertise within the category.

The role will also require versatility across other product categories, ensuring a seamless and well-rounded client journey.

Key Responsibilities

Fine Jewellery Expertise & Category Development

· Act as the in-store specialist for fine jewellery, supporting the growth and visibility of the category

· Build credibility with clients through confident product storytelling and a strong understanding of materials, craftsmanship, and design

· Identify opportunities to introduce clients to jewellery through styling and cross-category selling

· Support the wider team in developing their awareness and approach to the jewellery category

Clienteling & Relationship Management

· Develop and manage a portfolio of clients, with a focus on long-term engagement and loyalty

· Drive proactive outreach through appointments, CRM activity, and personalised follow-up

· Deliver a highly tailored and elevated client experience, adapting to individual preferences

· Build trust with a discerning clientele, ensuring consistency and discretion in all interactions

Sales Performance

· Achieve and exceed individual sales targets, contributing to overall boutique performance

· Maximise sales opportunities through cross-selling across ready-to-wear, accessories, and jewellery

· Maintain strong awareness of business performance and individual contribution

· Actively contribute to commercial initiatives within the boutique

Product Knowledge & Styling

· Maintain strong product knowledge across jewellery as well as complementary categories

· Stay informed on new launches, product updates, and evolving trends

· Translate product knowledge into confident styling recommendations and client conversations

Team Collaboration

· Work closely with the wider team to ensure a consistent and elevated boutique experience

· Share knowledge and contribute to a collaborative and performance-driven culture

· Participate actively in daily briefings and team initiatives

Operational Standards

· Ensure adherence to all boutique procedures, including CRM usage, transactions, and stock handling

· Maintain exceptional standards of presentation and organisation within the boutique

· Support inventory control and loss prevention processes

· Ensure accuracy and professionalism across all operational touchpoints

Profile

· Experience within luxury or premium retail, with exposure to jewellery or a strong interest in the category

· Background may come from fine jewellery or premium jewellery environments, rather than ultra-high jewellery

· Strong clienteling ability, with experience building and maintaining long-term client relationships

· Highly professional, well-presented, and articulate in communication

· Commercially driven, with a proven ability to deliver strong sales performance

· A collaborative team player with a proactive mindset

· Passion for product, styling, and delivering a refined client experience

· Additional language skills are advantageous

Why Join

· Opportunity to develop as a specialist within a growing jewellery category

· Work within a boutique environment that values client relationships and service excellence

· Be part of a high-performing and collaborative team

· Strong potential for long-term development within a luxury retail environment

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English