Account Manager

Job description

The Company

VMhosts is a successful Managed Service Provider delivering comprehensive IT solutions to a diverse range of clients across the UK.

Services Include:

·        Fully managed IT support / service desk

·        Cyber security services

·        SDM, PM, vCIO and TAM services

·        Consultancy

·        Private cloud hosting

·        Backup as a Service

·        Disaster Recovery as a Service

·        Supply of IT hardware

·        Software and licencing

Overview of the Role

The role is a customer facing position accountable for the complete ownership of VMhosts customer accounts. Acting as the primary point of contact and ensuring strong relationships, successful outcomes, and long-term customer retention. Customer engagements will typically be online and by telephone with some onsite meetings at customer premises across the UK.

The Opportunity

The suitable candidate will be a confident and well-presented professional who must have MSP industry experience either in a technical, service delivery, sales or account management role. You will be expected to understand your client's IT needs and nurture the relationship in order to generate additional revenue. 

Responsibilities

·        Act as the primary point of contact for assigned customers

·        Service multiple clients concurrently, meeting deadlines

·        Proactively track and manage all customer contract renewals

·        Use internal systems to log opportunities and generate quotes

·        Hold on-site and remote meetings to capture and clarify client requirements

·        Assist with additional tasks and responsibilities across the Sales Team as required

·        Support overall team performance and business objectives

Personal Skills and Attributes

·        2 years plus experience working within a Managed Service Provider

·        Comfortable planning and presenting to all client levels

·        Experienced in standard MSP technologies

·        Demonstrate competence in oral and written communications

What we offer

·        Competitive salary

·        Private Medical Insurance

·        33 days holiday (including public holidays) increasing to 35 days after 3 years’ service

·        Career development and training within an expanding business

·        Hybrid working (location dependent)

·        Regular company parties and events

Extra information

Status

Open

Education Level

Secondary School

Location

Newmarket

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English