Client Services Manager

Job description

Interested in joining? Dive right in

Summary 

Broadcast.co is home to industry-leading brands: Cue, MatchMaker.fm, Podcast.co, and Radio.co.

We’re looking for an experienced account management or client services professional to take ownership of client delivery for our production clients.

Working closely with Production, Operations, and Sales, your role is to ensure client work is clearly defined, well coordinated, and delivered to a high standard. You’ll act as the main point of contact for clients, leading conversations, keeping projects on track, and ensuring nothing is missed.

This role sits at the centre of client delivery. You’ll manage a portfolio of client accounts and play a key role in shaping how account management works as we grow, bringing structure, consistency, and clarity to how we run client work.

You’ll take ownership of delivery, ensuring projects run smoothly and clients feel confident in the outcome.

• Reporting: COO
• Location: Manchester, UK - hybrid (commutable for office days).
• Salary: £38,000–£42,000yr, based on experience
• Contract: Full-time, permanent.
• Hours: 38 hours per week, Monday to Friday.

Role Overview ‍♀

You’ll own a portfolio of production clients from kick off through to delivery and renewal.

• Client Leadership: Lead meetings, set direction, and act as the main point of contact
• Delivery Coordination: Align clients and internal teams to keep work moving
• Issue Management: Handle challenges and keep projects on track
• Process Development: Improve how account management works as the team grows
• Renewals: Maintain strong relationships and support ongoing client work

Responsibilities 

You’ll be responsible for managing client relationships and ensuring delivery runs smoothly from start to finish.

Plan:

• Define client goals and translate them into clear delivery plans
• Align expectations across clients, production, and internal teams

Execute:

• Lead client meetings and manage ongoing communication
• Coordinate timelines, approvals, and feedback
• Ensure work is delivered to a high standard and aligned with client expectations

Manage:

• Identify and resolve risks around scope, timelines, or resourcing
• Handle client issues or escalations through to resolution
• Maintain visibility across projects and ensure nothing goes quiet

Improve:

• Contribute to improving account management processes and ways of working
• Bring structure through consistent use of tools, tracking, and documentation

Requirements 

Working primarily on the Cue brand, you’ll need a structured approach to managing client relationships and delivery, along with the confidence to lead conversations and keep work on track.

Essential:

• Proven Experience: A background in account management or client services, with clear ownership of client relationships and delivery across multiple projects.
• Client Leadership: Confident leading client conversations and meetings, able to set direction and maintain confidence throughout delivery.
• Delivery Focus: Strong understanding of how to manage projects from planning through to delivery, working closely with internal teams.
• Organisation & Ownership: Able to manage multiple projects at once, maintain visibility, and follow things through without needing to be chased.
• Judgement & Problem Solving: Comfortable handling challenges, knowing when to push, reassure, or escalate to keep work moving.
• Process Awareness: Experience contributing to or improving ways of working, bringing structure and consistency to how client work is managed.
• Commercial Awareness: Understanding of client retention, renewals, and maintaining long-term relationships, without being sales-led.

Desirable:

• Agency Background: Experience working in a creative or agency environment.
• Production Awareness: Understanding of content production workflows (audio, video, or similar).
• Tools & Systems: Familiarity with project management tools (e.g. ClickUp) and collaborative environments (e.g. Google Workspace, Slack).
• Complex Accounts: Experience working with larger or more complex client accounts.

Perks 

Ride to work scheme.

Flexible working and remote-friendly.

Monthly freebies and discounts with Perkbox.

Learning budget to help with personal and career development.

3% employer pension scheme, increasing to 5% after the first year.

Friendly, social culture with regular activities and company meals out.

28 days holiday a year, including bank holidays and extra for length of service.

MacBook provided. Desk setups at the office, home screen provided if needed.

About Broadcast.co ✅

Located in the heart of Manchester, Broadcast.co is home to several successful brands.

 Cue: Full-service podcast production for brands.

 MatchMaker.fm: The community for connecting shows with guests.

 Podcast.co: Professional podcasting platform for creators, brands, and publishers.

 Radio.co: Industry-leading online radio platform for broadcasters.

Location 

The role is UK-based, but we’re ideally looking for someone within a reasonable commuting distance of Manchester city centre. The role includes regular in-person collaboration, so being able to travel to the office without difficulty is important.

The office is easily accessible from both Manchester Victoria (5 min walk) and Piccadilly (15 min walk) stations.

Applying 

Click 'Apply' to get the ball rolling. Our full application process is via Google Forms.

The role is hands-on and requires real experience, so please answer using practical examples from your work. 

Please answer using your own experience and avoid AI-generated responses (we can usually tell!)

Next Steps 

Once applied, expect the following:

1. We'll send you a link to the form
2. 1st interview.
3. Task set (dependent on candidate).
4. 2nd interview (if necessary).

No specific timescales are available. But we'll try to get back to everyone.

Best of luck and hopefully chat soon

Extra information

Status

Open

Education Level

Secondary School

Location

Manchester Area

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English