Senior Sales Associate

Job description

Overview

Our client is a high luxury retail house recognised for delivering exceptional client experiences and strong commercial performance across ready-to-wear and accessories categories.

They are currently seeking a Senior Sales Associate to join their London team. This opportunity is suited to individuals with a strong background in ladies’ ready-to-wear, men’s ready-to-wear, or accessories, who excel in client development and thrive in a high-performance retail environment.

This role is centred around building and managing a loyal client base, driving sales through a personalised and relationship-led approach, while contributing to the overall success of the team.

Key Responsibilities

Client Development & Clienteling

· Build and manage a portfolio of clients, with a focus on long-term relationship development and retention

· Drive proactive outreach through CRM tools, appointments, and personalised follow-up strategies

· Deliver a highly tailored client experience, understanding individual preferences and styling needs

· Identify opportunities to grow client value through repeat business and consistent engagement

Sales Performance

· Achieve and exceed individual sales targets, contributing to overall team performance

· Maximise every client interaction through cross-selling and strategic product recommendations

· Maintain a strong awareness of business performance, including daily and weekly targets

· Actively contribute to in-store initiatives that drive traffic, conversion, and revenue

Product & Brand Knowledge

· Demonstrate a strong understanding of product across relevant categories, including ready-to-wear and accessories

· Stay informed on new collections, product drops, and seasonal trends

· Translate product knowledge into confident and engaging client conversations

Team Contribution

· Work collaboratively with the wider team to ensure a consistent and elevated in-store experience

· Share best practices and contribute to a positive and performance-driven environment

· Support team objectives and actively participate in daily briefings and store initiatives

·

· Operational Excellence

· Ensure adherence to all store procedures, including CRM usage, stock handling, and transactional processes

· Maintain high standards of visual presentation and general housekeeping

· Support stock management and loss prevention processes

· Ensure accuracy and professionalism across all operational touchpoints

Profile

· Previous experience within luxury or premium retail, ideally across ready-to-wear or accessories

· Strong clienteling skills, with a proven ability to build and retain a loyal client base

· Commercially driven, with a track record of achieving or exceeding sales targets

· Excellent communication and interpersonal skills

· Highly motivated, proactive, and results-oriented

· Strong team player with a collaborative mindset

· Passion for fashion, styling, and client experience

· Confidence in working within a fast-paced, client-focused environment

Why Join

· Join a high-performing retail environment where client relationships and commercial excellence are at the core

· Work alongside a dynamic and collaborative team within a premium setting

· Opportunity to further develop clienteling expertise and career progression within luxury retail

· Be part of a culture that values performance, initiative, and service excellence

To manage a high volume of interest, we will be reaching out only to candidates who best meet the role requirements.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English