Service Manager

Job description

Service Manager - Solar PV & Inverter Systems

A historic brand in the renewable energy sector, specializing in the production and sale of inverters for photovoltaic systems and storage systems, is currently engaged in an ambitious growth and development journey, supported by significant investments in technology, organization, and management. Its goal is to strengthen its position in the solar inverter market and build a solid, future-oriented structure.

With a comprehensive and competitive product portfolio, it enters the UK market with clear and ambitious goals.

We are seeking an experienced Service Manager to lead and develop our client’s after-sales service operations for solar inverter systems in the UK market. The role is responsible for ensuring high service quality, customer satisfaction, and technical excellence across residential, commercial, and utility-scale PV installations.

As Service Manager, you’ll act as the central interface between customers, service partners and internal teams. You’ll take ownership of service performance, technical escalation and continuous improvement, ensuring systems operate reliably and issues are resolved efficiently.

Service Manager Key Responsibilities

• Lead and manage after sales service activities for solar inverter systems across the UK
• Ensure timely troubleshooting, repair, replacement and commissioning support
• Monitor and drive service KPIs (response time, resolution time, customer satisfaction, warranty performance)
• Lead, coach and support internal engineers and external service partners
• Coordinate service delivery across multiple stakeholders, ensuring consistent standards
• Act as escalation point for complex technical issues and customer complaints
• Provide technical support and guidance to customers, installers and partners
• Oversee resolution of field issues, ensuring minimal downtime and high service quality
• Maintain strong relationships with key customers and stakeholders
• Manage warranty claims, RMA processes and spare parts coordination
• Ensure compliance with UK regulations and internal service standards
• Utilise CRM and service management tools to track performance and reporting
• Feed field issues back to Product Management and R&D teams
• Support service strategy development and process improvements
• Drive initiatives to improve product reliability and service efficiency

Service Manager Key Requirements

• 5+ years’ experience in service, technical support or after-sales roles within solar PV, inverters, power electronics or renewables
• Strong technical knowledge of solar inverter systems and PV plant operations
• Experience managing engineers or service partners
• Good understanding of the UK solar market and regulatory environment
• Strong stakeholder management and customer-facing capability
• Degree or technical qualification in Electrical Engineering, Renewable Energy or similar
• Experience with CRM and service management systems
• Willingness to travel across the UK

Why Apply?

This is a leadership role within a growing OEM, you'll be a key part of their journey in entering the UK market and will be given the opportunity to shape UK service operations and directly influence customer experience and product performance in the Solar and BESS market.

• Competitive salary and benefits package
• Career development and training opportunities
• Collaborative, international working environment

If this peaks your interest, reach out today to have a confidential discussion and find out more about this opportunity!

Submit your CV or contact Holly Higginson (h.higginson@mintselection.com) to see if this could be the next step in your career.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English