Support Team Lead

Job description

Support Team Lead (Technical Support - Servers)

Bristol (Hybrid)

£45,000

We’re looking for a hands-on Support Team Lead to oversee a small technical support team within a growing, high-performance server manufacturing environment.

This is a great opportunity for someone who enjoys combining technical problem-solving with leadership, and wants to play a key role in improving support operations and customer experience.

What you’ll be doing:

• Leading and developing a team of technical support engineers
• Acting as the escalation point for complex server-related issues
• Ensuring support tickets are resolved within SLAs
• Improving support processes, documentation, and KPIs
• Working closely with engineering and production teams to resolve root causes
• Supporting key customers and handling high-priority incidents

What we’re looking for:

• Experience in technical support (servers/datacentre hardware preferred)
• Previous team leadership or supervisory experience
• Strong knowledge of server hardware, RAID, and system troubleshooting
• Familiarity with Linux/Windows Server and networking basics
• Excellent communication and problem-solving skills

Nice to have:

• Experience in an SME or manufacturing environment
• Knowledge of tools like IPMI, iDRAC
• IT certifications (e.g., CompTIA, Linux, Microsoft)

Click apply if you are interested in starting something new.

Extra information

Status

Open

Education Level

Secondary School

Location

Greater Bristol Area

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English