Client Services Manager

Job description

Job Title: Client Services Manager

Location: UK Based (Remote)

Salary: £32,000 – £35,000 + monthly commission

Hours: Full Time (Shift Pattern) - 4 days on / 4 days off

About the Opportunity:

This is an opportunity to join a growing private jet brokerage in a pivotal operational role, supporting the delivery of high-value charter flights for UHNW and corporate clients.

Working closely with the sales team, you will be responsible for managing the full post-sale process, ensuring every charter is executed seamlessly from confirmation through to completion.

This role offers a genuine entry point into private aviation, with full training provided and clear progression opportunities into both sales and operational leadership positions.

You will be joining a collaborative and fast-paced team where attention to detail, responsiveness, and client experience are critical to success.

For candidates with a background in logistics, travel, or aviation, this represents an excellent opportunity to build a long-term career within a high-growth and dynamic industry.

Key Responsibilities

• Managing the full lifecycle of charter bookings from confirmation through to completion
• Coordinating aircraft availability, permits, slots, and handling arrangements with global operators
• Monitoring flights in real time and proactively managing any changes or disruptions
• Acting as a key liaison between sales, operators, suppliers, and clients
• Supporting the sales team to ensure seamless delivery of booked charters
• Preparing and managing all trip-related documentation including contracts, invoices, and itineraries
• Coordinating suppliers such as FBOs, ground transport, and catering providers
• Ensuring all flights are delivered in line with safety, regulatory, and company standards
• Handling last-minute changes with professionalism, urgency, and a solutions-focused approach

What We’re Looking For

• Experience within private aviation, charter brokerage, or high-end travel/logistics is beneficial but not essential
• Strong organisational skills with the ability to manage multiple live bookings simultaneously
• Excellent communication skills and confidence working with multiple stakeholders
• A calm and solutions-focused approach in high-pressure situations
• High attention to detail, particularly around documentation and compliance
• A proactive, team-oriented mindset with a strong focus on client experience
• Comfortable working in a fast-paced and operationally demanding environment

Working Pattern

• This role operates on a shift-based rota:
• 4 days on / 4 days off
• 12-hour shifts (6am – 6pm and 6pm – 6am on a rotating basis)
• There is flexibility for candidates who prefer to work permanent night shifts
• This structure offers extended time off between rotations but requires flexibility and comfort working outside standard hours

What’s on Offer

• £32,000 – £35,000 base salary
• Fully remote working
• Structured training and onboarding into private aviation
• Clear progression opportunities into sales (broker roles) or operational leadership
• Opportunity to join a collaborative and high-performing team
• Long-term career development within a growing global industry

Why This Role

If you are looking to break into private aviation, develop a long-term career, and gain exposure to a high-value, fast-paced environment, this role offers a strong foundation with genuine progression opportunities.

Extra information

Status

Open

Education Level

Secondary School

Location

United Kingdom

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English