Functional Lead - Claims Transformation

Job description

We are currently partnering with a leading insurance organisation in their search for an experienced Functional Lead to support a large-scale Claims Transformation programme. This role will follow a hybrid working model, with 2–3 days per week in the office.

The successful candidate will be responsible for defining, refining, and maintaining the end-to-end Claims Target Operating Model (TOM), ensuring it is translated into clear, actionable, and deliverable artefacts.

Essential experience and qualifications:

• Strong claims domain expertise, with an end-to-end understanding of claims processes, controls, management information (MI), and the regulatory landscape
• Proven ability to translate TOM and process designs into clear functional requirements and configuration-first solutions
• Experience operating within structured governance frameworks, including Design Authority and architectural standards
• Deep functional expertise in Microsoft Dynamics 365, including hands-on configuration for enterprise-level processes
• Strong stakeholder management and governance experience

Desirable experience:

• Experience working with shared platforms or multi-entity transformation programmes
• Understanding of non-functional requirements in regulated environments (e.g. Security, auditability, performance, resilience)
• Exposure to data migration, cutover, and parallel run planning within platform replacement programmes

This is an exciting opportunity for an experienced Functional Lead to play a key role in delivering a large-scale transformation programme.

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English