D365 CRM Functional Consultant

Job description

Dynamics 365 Functional Consultant – D365 CRM/CE & Power Platform

London (3 days onsite)

Full-time | Permanent

Must be eligible for SC Clearance (no sponsorship available)

The Role

We’re looking for a Senior D365 CE Functional Consultant with strong experience in Microsoft Partner environments to lead the delivery of high-impact Dynamics 365 Customer Engagement solutions.

In this role, you’ll take ownership of end-to-end solution delivery—working closely with clients to shape requirements, design scalable solutions, and drive successful implementations across the full project lifecycle.

This is a client-facing, delivery-focused position where your expertise will directly influence business outcomes and digital transformation initiatives.

Key Responsibilities

• Lead the functional design and delivery of D365 CE solutions (Sales, Customer Service, Field Service, Marketing)
• Run client workshops, gather requirements, and produce clear, high-quality documentation
• Configure and customise D365 CE and Power Platform solutions in line with best practices
• Collaborate with technical teams to ensure solutions are scalable, efficient, and aligned to architecture
• Act as a trusted advisor to clients, guiding them through design decisions and solution adoption
• Mentor and support junior consultants within the team
• Contribute to pre-sales activities, including demos and solution design input
• Stay aligned with the Microsoft roadmap and promote continuous improvement

About You

• 5+ years of experience delivering Dynamics 365 CE/CRM solutions within a Microsoft Partner environment
• Strong functional knowledge of CE modules (Sales, Customer Service, Field Service, Marketing)
• Solid understanding of the Power Platform (Power Apps, Power Automate, Dataverse)
• Excellent stakeholder management and workshop facilitation skills
• Ability to translate complex business requirements into practical, high-value solutions
• Microsoft certifications (e.g. MB-210, MB-230, PL-200) are highly desirable

Extra information

Status

Open

Education Level

Secondary School

Location

London Area

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English