Technical Officer - Connected Services

Job description

Expleo are recruiting for a Technical Officer within Connected Services, to support our global automotive client, based in Bedfordshire, in their vision to deliver the most distinct and innovative range of road vehicles, all equipped with state-of-the-art technology, for a contract opportunity.

If you have a background Data Analytics and using Ticket Management systems, this could be the role for you!

Responsibilities of the Technical Officer include:

• Use ticket management tools to understand the service requests raised by design team and take action

• Monitor the incident tickets in the incident management system and track them through to closure

• Utilise analytical tools to understand the anomalies or trends and find the root cause

• Use advanced MS Excel techniques including Power Query, Power Pivot and Power Automation to manipulate cloud data

• Validate reports

• Provide technical support

Background and experience required for the Technical Officer role include :

• Degree educated in a relevant subject matter

• Experience of ticket management tools preferably ServiceNow

• Knowledge of Power tools ie Power Query, Power Pivot, Power Automation, Power BI desirable

• Problem solving skills

• Competent with PC applications including Microsoft excel and Microsoft presentation

• Ability to multitask between multiple projects simultaneously

To meet with current legislation, right to work checks will be carried out to ensure candidates are eligible to work within the UK. We are unable to support candidates requiring sponsorship to work in the UK.

To make an application for the Technical Officer role or require further information, please contact:

Jacquie Linton

02034797125

jacquie.linton@expleogroup.com

Extra information

Status

Open

Education Level

Secondary School

Location

Central Bedfordshire

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English