Customer Services Advisor (Manufacturing)

Job description

Customer Services Advisor (Manufacturing)

£26,000 + 24 days holiday + Flexitime + benefits

Exeter

Are you an experienced customer service advisor with technical experience looking to further your career with a well-established company supplying to clients globally?

Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career?

This role will report directly to the Group Service Manager, and you will be taking calls from our retailers, answering queries and questions, and accurately placing orders into the database from a variety of sources.

This role requires you to be able to multitask, whilst enjoying working in a fast-paced environment, with the ability to liaise with other departments in order to provide excellent Customer Service.

The role:

• Answering inbound calls from retailers about orders and general enquiries
• Processing customer orders received via fax, telephone or email
• Issuing customers with Pro-forma/Invoices, order acknowledgements, and general administration
• Liaise with the Warehouse and distribution companies to ensure timely and accurate distribution of our products
• Calculate customer discounts and carriage costs in relation to customer orders

The person:

• Possess excellent communication skills, both verbal and written.
• Computer literate - with sound knowledge of Microsoft Office.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Keywords: Customer Services Advisor, Technical Advisor, Customer Services, Customer administration, Client Advisor

Reference: BBBH24643

We are an equal opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Extra information

Status

Open

Education Level

Secondary School

Location

Exeter

Type of Contract

Full-time jobs

Salary indication

£26,000 Per Month

Published at

20-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English