Sales Coordinator - UK Market

Job description

ZKTeco UK is looking for a Sales Coordinator to join our team in the UK.

ZKTeco UK is a subsidiary of ZKTeco Europe, supporting the UK market with a Customer Experience Centre and a strong network of dedicated distributors. We operate with a small, dynamic team specialising in sales, marketing, technical support, and logistics, offering a collaborative and fast‑paced working environment.

The position is fully presential and requires daily attendance at our Birmingham office.

RESPONSIBILITIES

Outbound Sales Support & Customer Engagement

• Making outbound calls to existing customers to maintain engagement and support repeat business.

• Contacting new prospects to introduce company products and identify potential opportunities.

• Following up on enquiries, quotations, and lapsed customers to support sales activity.

• Supporting Sales Leaders by identifying and qualifying opportunities for further development.

Pipeline & Opportunity Support

• Supporting Sales Leaders in building and maintaining a healthy sales pipeline.

• Maintaining accurate records of customer interactions, leads, and opportunities within CRM systems.

• Following up on open opportunities and quotations to maintain momentum.

• Providing regular updates to Sales Leaders on customer activity and feedback.

Sales Administration & Order Processing (30% of total role)

• Providing day-to-day administrative support for Sales, Operations and Finance (phone and email enquiries).

• Processing quotations, orders, and customer requests accurately and in a timely manner.

• Maintaining customer records and sales data within ERP systems (including SAP).

• Coordinating with internal teams to ensure orders and customer requirements are delivered correctly and on time.

• Ensuring adherence to internal processes, including returns (RMA) and order procedures.

Customer Service & Internal Support

• Acting as a point of contact for customer enquiries and providing a high standard of service.

• Providing product information, pricing, and availability in support of the sales process.

• Maintaining strong working relationships with customers and internal stakeholders.

Sales Support & Coordination

• Supporting preparation of quotations, proposals, and customer communications.

• Assisting with sales and marketing campaigns, events and initiatives as required.

PROFESSIONAL EXPERIENCE, KNOWLEDGE AND SKILLS:

• Previous experience in a sales or sales support role desirable.

• Good computer literacy (email, MS Office, CRM/ERP systems – SAP desirable).

• Strong communication skills, both verbal and written.

• Confident and professional telephone manner.

• Good organisational skills and attention to detail.

• Willingness to learn and develop within a sales environment.

• Ability to work independently, with initiative, and as part of a small hybrid team.

WHY JOIN ZKTECO UK

• Be part of a global brand with a strong European presence.
• Work in a collaborative, agile team environment.
• Exposure to sales, marketing, and customer engagement.
• Opportunity for professional growth and development.

Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full-time jobs

Published at

11-04-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English