Front of House Lead

Job description

Front of House Lead

The Role: Offense

We are looking for a high-agency Front of House Lead to be the driving force of our clinic’s growth. While our "Defense" handles back-end systems, you are our Striker. Your mission is to convert leads, advocate for comprehensive treatment plans, and ensure every person who walks through our doors is met with life-affirming hospitality rather than "sick care" bureaucracy.

Our Philosophy

We don't do "sick care." We view health as a proactive state that exceeds a patient's pre-injury baseline. We are a movement clinic dedicated to depathologisation and self-actualisation. As our Front of House Lead, you are the first point of contact and the primary architect of this experience.

Non-Negotiables

* Cultural Fit: This is a precise environment. You must instinctively align with our values of autopoiesis (self-creation) and life-affirming rehab.

* Professional Presentation: As the face of a high-performance clinic, your presentation must be impeccable, reflecting the intentionality and high standards of our brand.

* Environmental Adaptability: We are based in the vibrant Dance City building. You will not be tucked away in a private office; you must be comfortable working within and escorting patients through the shared spaces of the building, maintaining our clinic’s presence and energy throughout the facility.

Key Responsibilities (The "Offence")

* Lead Conversion: Proactively managing inquiries and turning interest into commitment. You don't just "book appointments"; you facilitate the first step of a life-changing journey.

* Treatment Plan Advocacy: Selling the "Big Picture." You will confidently sell full treatment plans, helping patients understand why a long-term commitment is an investment in their future.

* Momentum Management: Demonstrating Autopoiesis—the ability to maintain your own drive. When the clinic is quiet, you are mining leads, following up with lapsed clients, and refining our hospitality rituals.

* Vibe Architecture: Ensuring the environment supports the spirit of the clinic. From the first greeting in the shared space to the final session, you set a tone that affirms the patient's existence.

The Profile: Who You Are

* Commercially Sharp: You likely have a background in high-end hospitality, boutique fitness, or membership-based wellness. You are comfortable talking about money and the value of our services.

* Mobile & Engaging: You thrive in an open, social environment. You possess the social skills to guide patients through a busy building while making them feel prioritised and cared for.

* High Agency: You don't need a task list. You see a gap and fill it. You treat the clinic as a living organism that you are responsible for growing.

* Exceptional Communicator: You are great to work with. You bring an energy to the room that supports both your colleagues and our patients.

* Kolbe A around 3-7-6-3

What We Offer

* A Vehicle for Self-Actualisation: We believe the clinic should support the lives of those who work here. We are invested in your personal and professional fulfillment.

* Intentional Environment: You will work in a space that rejects the "pathology" of traditional clinics in favor of a proactive, community-focused approach to movement.

How to Apply

If you are a self-motivated professional who prefers "offense" over "defense" and hospitality over pathology, we want to hear from you.

Extra information

Status

Open

Education Level

Secondary School

Location

Newcastle Upon Tyne

Type of Contract

Full-time jobs

Published at

01-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English