B2C Sales Executive

Job description

B2C Sales & Renewals Executive

This role sits within a fast‑moving telecoms business delivering full‑fibre (FTTP) broadband to homes and businesses in a major UK city. The company is values‑led, customer‑centric, and focused on building best‑in‑class connectivity infrastructure.

Role purpose:

Responsible for managing the end‑to‑end B2C sales and renewal journey, handling inbound and outbound calls, email enquiries, and ensuring a seamless customer experience from initial sale through renewal.

Key responsibilities:

• Handle inbound sales, renewals, and retention enquiries
• Outbound calls to convert pipeline, upsell, and manage renewals
• Manage customer email communications professionally and promptly
• Own the full renewal lifecycle and maintain CRM accuracy
• Build strong customer relationships and deliver high service standards
• Collaborate with sales, marketing, customer service, billing, and product teams
• Track and report on sales, renewals, and customer feedback metrics

Profile sought:

• Experience in sales, customer service, or renewals
• Strong communication and organisational skills
• High attention to detail and CRM proficiency
• Customer‑first mindset; upsell / account management experience a plus

Location: London (Hybrid)

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Published at

12-04-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English