Technical Customer Support Executive

Job description

Our client is a technology-driven compliance innovator bringing together intelligent hardware, powerful software, and real-time data to transform how compliance is delivered and managed.

Role Overview:

• You will act as the first point of contact for customers, providing technical support across our compliance platform and connected devices.
• You will troubleshoot issues, help customers diagnose technical issues over the phone and speak with them about installing hardware or software and help to ensure customers maximise the value of our technology.
• This role would suit someone with experience in SaaS support, IT support, or technical helpdesk environments.

Key Duties:

• Provide technical support to customers
• Manage customer queries via phone, email, and online systems
• Escalate complex issues to development teams
• Monitor system performance and report recurring issues
• Maintain high customer satisfaction levels

• Previous experience in technical or customer support
• Comfortable troubleshooting software platforms
• Strong communication and problem-solving skills
• Ability to explain technical issues in simple terms
• Organised and able to manage multiple tickets
• IT-literate with CRM or ticketing system experience

• Salary £28,000 - £30,000
• Structured training and development
• Career progression within a growing tech business
• Supportive and collaborative working environment
• Exposure to innovative compliance technology

Extra information

Status

Open

Education Level

Secondary School

Location

Buckley

Type of Contract

Full-time jobs

Salary indication

£30,000 Per Month

Published at

30-04-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English