Office Manager

Job description

Role Overview

We are seeking a reliable and hands-on Office Manager to support the day-to-day operations of our UK office. This role covers Finance, HR administration, office coordination, and basic customer service support to ensure smooth and efficient business operations.

This position is ideal for a well-organised individual who is comfortable handling multiple responsibilities in a small team environment.

Key Responsibilities

Finance & Administration

• Process payroll information and coordinate submissions to HMRC.
• Support audit preparation and maintain proper financial records.

HR & Office Support

• Serve as the main liaison between HQ and local employees on all HR related matters such communicating HR policies, updates and announcements from HQ.
• Act as the first point of contact for employee HR queries such as providing guidance and clarification on HR processes and procedures.
• Maintain HR documentation such as company insurance, employee’s insurance including onboarding and offboarding processes.
• Coordinate leave tracking and attendance records.
• Support implementation of HR policies in line with UK regulations.
• Provide general administrative support to office staff.

Office Management & Customer Service

• Maintain office facilities and coordinate any maintenance requirements.
• Arrange IT equipment (laptops, phones) and liaise with vendors where necessary.
• Support coordination of company vehicles and insurance matters.
• Ensure workplace health and safety standards are maintained.
• Act as a point of contact for general enquiries, providing professional and timely customer service to clients, vendors, and internal stakeholders.
• Handle general office operations and ad-hoc administrative tasks.

Requirements

Experience

• 3–5 years of relevant experience in Office Administration / Finance / HR support roles.
• Basic experience in accounting or bookkeeping preferred.
• Familiarity with UK payroll, VAT, or compliance processes is an advantage.

Skills & Competencies

• Basic knowledge of accounting principles and administrative processes.
• Experience with SAP or similar accounting software is an advantage.
• Good understanding of general HR and office administration practices.
• Strong organisational skills and attention to detail.
• Good communication and interpersonal skills.
• Customer-focused mindset with the ability to respond to enquiries professionally.
• Able to work independently and manage multiple tasks efficiently.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, Accounting, or related field.
• Relevant certifications are a plus but not mandatory.

Extra information

Status

Open

Education Level

Secondary School

Location

Stoke-On-Trent

Type of Contract

Full-time jobs

Published at

01-05-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English