Service Manager

Job description

Service Area Manager - Lift Industry

Location: City Of London

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is growing and we are recruiting a Service Area Manager for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction.

On a typical day you will:

• Ensure all aspects of field safety across your engineers/mechanics.
• Direct the performance of field maintenance and contractual service operations, performing regular 1:1 with your team.
• Conduct field education training with your engineers.
• Maintain customer quality assurance, managing the expenditure of labor and materials
• Improve efficiencies, managing route schedules and callback rates
• Authorise repair orders and tracking completion
• Lead change to better efficiency and communication

What you will need to be successful:

• Experienced in service delivery, and field management. Able to engage with a team of field based engineers.
• Elevator/lift/Vertical Transportation industry experience is desired, but not required.
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
• Strong computer and technology skills, business acumen and a passion for customer service.

What’s In it For Me/Benefits:

• You'll get a highly competitive salary, bonus scheme and company car or car allowance.
• Full personal development, working within an experience service team to gain first hand experience directly from them.
• The opportunity to work within a global frame work and to get the opportunity to apply for positions around the world.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and build what’s next!.

Extra information

Status

Open

Education Level

Secondary School

Location

City Of London

Type of Contract

Full-time jobs

Published at

01-05-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English