Ecommerce Manager - Music Industry

Job description

Ecommerce Manager – Music & Merchandise

Central London (4 days in-office)

Up to £45,000 per year + great benefits

Shopify | Music Industry | Customer Experience

We’re hiring on behalf of a leading music merchandise and media company that works with globally recognised artists and music brands. They’re looking for a talented Ecommerce Manager to join their growing team and lead the day-to-day operations of their Shopify stores.

What You’ll Do:

• Manage multiple artist and retail Shopify stores, ensuring smooth operations and best-in-class customer journeys
• Collaborate with product, marketing, and logistics teams to deliver seamless e-commerce experiences
• Monitor KPIs like traffic, conversion, and customer satisfaction to drive growth
• Oversee customer service platforms (e.g. Asana, Gorgias, Zendesk) to ensure fans receive exceptional support
• Optimise product listings, pricing, and inventory to maximise sales

✅ What We’re Looking For:

• 3–5 years’ experience in e-commerce, ideally with Shopify
• Strong operational and analytical skills
• Experience with customer support tools and direct-to-fan service
• A passion for music and digital commerce
• Bonus: Familiarity with CRM tools (e.g. Klayvio), basic HTML, and project management platforms

Why Apply?

• Join a creative, fast-paced team at the intersection of music, media, and e-commerce
• Work in a vibrant central London office (Oxford Circus) 4 days a week
• Be part of exciting campaigns for some of the world’s most iconic music artists

Apply now or message us to learn more.

Extra information

Status

Open

Education Level

Secondary School

Location

City of London

Type of Contract

Full-time jobs

Published at

22-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English