Senior Analyst

Job description

Senior Insight Analyst

Stockport (Hybrid – 2x Days a Week)

£40,000-£50,000

THE COMPANY

This is an opportunity to join a well-established, customer-focused business with a strong data culture, following an internal promotion within the analytics team; you’ll sit within a high-impact Customer & Commercial Analytics function, working closely with Digital, Marketing, and Contact Centre teams to drive performance through insight!

THE ROLE

This is a commercially focused analytics role centred around the end-to-end customer journey: from initial lead through to conversion. You’ll analyse how customers interact across channels, identify drop-off points, and deliver actionable insights that directly influence marketing spend, contact strategy, and sales performance; this role blends deep-dive analysis, stakeholder engagement, and real-time performance reporting

Key Responsibilities:

• Analyse the customer journey from enquiry/ad response through to conversion
• Deliver sales funnel reporting (conversion rates, drop-offs, engagement trends)
• Evaluate marketing performance & ROI across channels
• Monitor and optimise contact centre performance (sales-focused metrics)
• Identify customer pain points and opportunities to improve CX and conversion
• Translate stakeholder questions into clear analytical outputs and recommendations
• Support real-time decision-making with data-driven insights

YOUR SKILLS & EXPERIENCE

• Strong SQL skills
• Proven experience delivering insights in a commercial / customer-focused environment
• Strong stakeholder engagement; proven ability to influence and tell a clear story with data
• Experience analysing funnels, conversions, or marketing performance
• Ability to work in a fast-paced, performance-driven environment

THE BENEFITS

• £40,000-£50,000

HOW TO APPLY

Please register your interest by sending your CV to Adam Osborne at Harnham via the apply link

Extra information

Status

Closed

Education Level

Secondary School

Location

Stockport

Type of Contract

Full-time jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English