Customs Coordinator

Job description

Due to increased global growth in the business, we are seeking a Customs Coordinator to be part of our team within the Heathrow Office of ALPI UK Ltd.

Working Hours onsite: Monday – Friday 08.30 hours – 17.30 hours – one-hour unpaid lunch

• Salary: £28,000.00 - £29,500.00 per annum, this is negotiable depending on experience

The role is to assist in areas of customs, directing and supporting multiple parties to ensure timely clearance of goods.

• Assist the Customs manager in the execution of their duties in support of the Head Customs Compliance and Managing Director’s vision of the company to become more competitive and profitable.
• Understand and execute the departments vision of good business development in order to successfully move Customs products.
• Complete all Customs Import, Export and Cross Trade activities correctly and on time including financial, legal and invoicing transaction.
• Correctly complete all customs import/export declaration forms.
• Ensure all operational activities are completed on time.
• Immediately report any amendments to the customs declaration forms to line manager.
• Complete ad-hoc and spot checks on customer entries and submit reports to line manager weekly.
• Maintain and utilise the operational system at all times.
• Ensure all Import Duties/VAT is charged correctly upon invoicing and collect any monies due in line with SOPs
• Maintain excellent customer and inter-departmental relationships at all times giving regular feedback to line manager.
• Follow up late customer payments in conjunction with credit control.
• Maintain regular communication with sales teams reporting new sales leads and handover of shipments
• Always work compliantly within the confines of Company SOP
• Always maintain excellent customer and inter-departmental relationships giving regular feedback to line manager
• Follow up late customer payments in conjunction with credit control
• Communicate quotations to the line manager/sales team within two hours of receipt and ensure all quotations are recorded on the system in one format
• Implement and improve new efficiencies in customer workflow in conjunction with line manager.
• Ensure all reports are generated by given deadlines and handed to line manager.
• Before release, ensure all goods under Alpi’s Deferment account are approved for delivery via accounts and/or line manager.
• Accurately complete all invoicing within 48 hours of activity.
• Ensure insurances are charged correctly and any insurance claims are handed to line manager without delay.
• Provide holiday and sickness cover as required.

Skills, Experience and Competencies:

• Working experience of Exports/Imports & Customs Compliance and regulations (at least 2 years’ experience)
• Knowledge of customs requirements and formalities with particular focus on UK & EU imports
• Experience in road transport, logistics or haulage (Desirable but not essential)
• 1 – 2 years working knowledge of the CDS system both Imports and Exports
• Knowledge of transit procedures and ETSF (Desirable but not essential)
• HMRC amendment and reclaim experience
• Proficient with Microsoft packages especially MS Excel and other MS packages
• Must be able to prioritise and organise own workload with attention to detail
• Able to work independently and as part of a team
• Must be flexible with their working hours – occasional weekend work based on volume

Company Benefits

Along with 20 days annual leave + public holidays and yearly pension review we offer the following benefits:

• Confidential EAP platform for you and your immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same household
• Access to our Employee Discounts and Benefits, which includes Grocery Shopping, Holidays, Movies, Sports, Wellness and many more
• After completing six months’ service, Alpi UK Death in Service equal to three times your annual salary
• After one year’s service employees are eligible to join the Private Medical Scheme (application process required)
• After one year’s service company contributions increase 9% for the Group personal Pension Plan
• Independent Financial Advice – Alpi offers every employee the opportunity to have a free 30-minute annual pension and investment review meeting with our independent financial advisor.
• Holiday loyalty days up to a maximum of 5 days (1 additional day on the anniversary of the date you joined Alpi UK)

About Us

The ALPI Group is a recognised player in the Freight Forwarding and Transportation Industry who also specializes in the Supply Chain and Logistics Solutions. Albini & Pitigliani, our parent company in Italy, forms the basis of the acronym ALPI.

With 80 years of history, our company has established best-practice standards in ground transportation, air and ocean shipments, customs clearance, and supply chain management. Still a family run company where people are treated as people, not numbers and considered for their value. With unchanged passion we strive to balance a growing company in a highly competitive industry, with family ethics and social responsibility.

Alpi UK is part of the Albini & Pitigliani Group

www.alpiworld.com

#Alpiness

Extra information

Status

Open

Education Level

Secondary School

Location

Slough

Type of Contract

Full-time jobs

Published at

16-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English