Customer Service Manager - 55k- Hybrid

Job description

VANRATH are delighted to be partnering with a major company in Northern Ireland with the Recruitment of a Customer Service Manager to join a growing and dynamic company based in Belfast.

This position is based in the company's Belfast office. Monday - Friday position. Hybrid working is available (80% in the office / 20% at home)

This is a Permanent position. Monday - Friday position (9.00am - 5.00pm or 8.30am - 4.30pm etc). This company has an excellent reputation.

Salary

£45,000 - £55,000 salary dependent on experience + other Additional Benefits (Top Company) + Fantastic work benefits and Environment + Holiday Package (25 days leave + Stats) & Progression Opportunities

Key responsibilities include:

• Leading, coaching, and developing the Customer Service team to maintain high service standards and a customer-first mindset
• Overseeing the accurate and timely processing of sales, transfer, and returns orders, ensuring strong system and document control
• Acting as the escalation point for complex customer issues, ensuring prompt and effective resolution
• Developing, monitoring, and reporting on KPIs to enhance service quality, responsiveness, and efficiency
• Building strong working relationships across sales, operations, production, technical, and finance teams to ensure seamless service delivery
• Driving continuous improvement across customer processes, systems, and feedback loops

Experience

• Proven experience in people management within customer service, customer experience, or administrative leadership
• Strong customer-focused mindset with a track record of building high-quality, responsive service cultures
• Experience collaborating across operational, commercial, and support functions to deliver on customer commitments
• Excellent organisational, communication, and stakeholder management skills
• Experience in KPI management, service reporting, and continuous improvement initiatives
• Ability to handle escalated customer issues in a professional, solutions-oriented manner
• Proficient in ERP/CRM systems and Microsoft Office
• Experience within a fast-paced manufacturing or supply-led environment is desirable

Highly preferred:

• Experience dealing with Customs / Export

For more information on this role please reach out to Jack Groves @ VANRATH for more information.

Skills:
customer service manager customer manager team leader Customs Export FMCG Excellence

Benefits:
Work From Home Excellent Benefits (Industry Leading)

Extra information

Status

Open

Education Level

Secondary School

Location

Belfast

Type of Contract

Full-time jobs

Salary indication

£60,000 Per Month

Published at

20-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English