Job description
The sales administrator supports the sales team by handling inbound and outbound customer communication, processing orders, maintaining accurate records and ensuring a smooth day-to day sales operations.
Order Capture, Entry and management
- Collating orders received by the wider team across the business, sense checking and entering into Orderwise
- Ratifying e-commerce orders and processing
- Working with the wider team to manage stock issues to ensure order fulfilment
- Working with the delivery team to hit customer delivery requirements
Customer Service
- Managing inbound customer sales queries via phone and email
- Credits and returns
- Handling complaints
- Credit management and aged debt
Telesales
- Adhoc outbound call activity based on specific campaigns/requirements
- Some proactive prospecting
Requirements
- Previous customer facing experience with the ability to handle customer queries
- Strong attention to detail
- Ability to work accurately and independently
- Excellent verbal, written and interpersonal skills.
Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- Birmingham
- Type of Contract
- Full-time jobs
- Published at
- 22-04-2026
- Profession type
- Sales
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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