Onboarding Administrative Assistant

Job description

Location: 75 Belfast Road, Newry, BT34 1QH

Hours of Work: Monday to Friday (9am-1pm)

Salary: Depending on experience

Position Overview:

Fieldmotion is a leading job management software platform that partners with companies across various industries. Our job management system requires customization to meet the unique processes and workflows of each customer. We are seeking a dedicated Onboarding Administrative Assistant to join our team. This role involves consulting with customers and colleagues, making suggestions, and providing clear and accurate updates on customer onboarding progress.

In this position, you will update records across multiple applications and organise and plan customer requirements for account setup and paperwork. Your role will be pivotal in helping Fieldmotion achieve its mission of delivering cutting-edge field service management solutions.

As a key member of the onboarding team, you will collaborate with multiple departments and sub-departments to ensure a smooth experience for our onboarding customers. You will also work directly with onboarding customers in completing welcome calls to highlight the onboarding pathway and timeline.

RESPONSIBILITIES INCLUDE:

- Recording all contact and communication information on resources provided

- Updating records and actions on customer projects using Fieldmotion and other application resources

- Serving as the primary point of contact for customers

- Scheduling meetings/calls with customers for departments/sub-departments

- Completing administrative tasks

Criteria:

- 1+ years experience in an administrative or customer service role

- Proficiency in Microsoft Office Packages (Excel, Word, PowerPoint)

- Proficiency in emailing and modern communication tools

- A-Level education with GCSE Maths and English at A-C or equivalent

- 1+ years experience working as part of an office-based team

Benefits:

- Company pension scheme

- 30 days annual leave (inclusive of bank holidays)

- On-site parking

Extra information

Status

Open

Education Level

Secondary School

Location

County Down

Type of Contract

Full-time jobs

Salary indication

£23,480 Per Month

Published at

20-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English