Customer Service Specialist

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Job description

Customer Service Specialist - Life Sciences and Biotechnology Industry

The location of the role is Amersham (onsite).

The duration of the contract is 12 months.

The pay rate on offer is £15.59 per hour (via PAYE). (37.5 hours per week)

Preference for bilingual candidates - English and either Italian, French OR Spanish

Key accountabilities of the role

Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
Invoicing of service interventions
Dispute Handling
Deep dive into stock discrepancies and follow up
Physical Inventory support
Activating contracts within in-house systems
Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
To provide excellent customer service for customers, both internal and external
Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
Provide knowledge and accurate information to customers.
Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.

Experience, Skill requirements & qualifications

Written and oral fluency in English (an additional European language Spanish, Italian, French preferably)
Excellent communication and interpersonal skills
Excellent organisational skills and ability to prioritise workload
Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
Competent MS Office skills and be comfortable working with different systems
Previous client and customer service experience
Ability to work well in a busy customer service environment
Attention to detail and ability to prioritise
Flexibility and willingness to work as a team member

Full-time jobs | Secondary School