Performance Manager (Call Centre & Salesforce)

Job description

Performance Manager (Call Centre & Salesforce)

Location: Redditch, Office based
Salary: £40,000

We are seeking an experienced Performance Manager to join our client in Redditch. This role is ideal for someone with a strong background in call centre environments, who excels at analysing performance data and driving continuous improvement.

Key Responsibilities:

• Monitor and analyse performance metrics across all departments to identify trends and areas for improvement
• Extract and interpret data from Salesforce dashboards to support decision-making
• Lead performance improvement initiatives and support operational changes
• Work closely with management teams to optimise processes and increase efficiency
• Provide insights and recommendations based on data analysis

Key Requirements:

• Proven experience in a call centre environment, ideally in a performance-focused or managerial role
• Experience overseeing and supporting systems changes within an operational environment
• Strong hands-on experience with Salesforce, including dashboard reporting and data extraction
• Advanced Excel skills for data analysis and reporting
• Highly analytical mindset with the ability to turn data into actionable insights
• Excellent communication and stakeholder management skills

Whats on Offer:

• Competitive salary of £40,000
• 25 days annual leave plus your birthday off
• Opportunity to make a real impact on operational improvement

If you are passionate about data, performance optimisation, and driving measurable results, we would love to hear from you. Immediate interviews are available.

Extra information

Status

Open

Education Level

Secondary School

Location

Redditch

Type of Contract

Full-time jobs

Salary indication

£40,000 Per Month

Published at

28-04-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English