ECommerce Operations Executive

Job description

You will be working for the high growth womenswear brand Sisters & Seekers within a creative and visionary team, all striving towards taking the brand to the next level. We are based near Chester but have a global reach with customers all over the world.

We are looking for an ambitious, driven and passionate individual who is looking to develop their career in a dynamic and expanding team at Seekers HQ. This position is a full-time role based in the office through Monday to Friday, with the opportunity to immerse yourself in the lively Sisters & Seekers team, experience staff and community events, and if you’re camera ready, to be a part of our viral TikTok videos! Want to see more of what goes on behind the scenes?

Give this a watch:

https://www.tiktok.com/@sistersandseekers

About The Role

Own the operational integrity of the website and continuously improve customer journeys to drive conversion.

With a critical focus on how the site works, how customers move through it and where to remove friction.

Key Responsibilities

Site Content Integrity (BAU Excellence)

Own accuracy of:

• Product content
• Imagery
• Messaging across the site

Conduct regular full-site audits to ensure:

• No incorrect or outdated content
• Seasonal relevance is maintained

eCom Service Desk Ownership

Manage the eCom Service Desk process, including:

• Logging requests from all departments
• Prioritising tasks
• Ensuring timely resolution
• Act as the central point of coordination for site updates

Publishing & Validation Process

Execute all site updates with a zero-error mindset

Own the double-validation process:

• Pre-publish checks
• Post-publish verification
• Ensure all changes meet brand and quality standards

Journey Analysis & Optimisation

Monitor and report on:

• Key customer journeys (e.g. Landing → PDP → checkout)

Use tools such as:

• Heatmaps
• Session recordings
• Analytics
• Identify friction points and propose improvements

Site Enhancements Support

Support the Senior eCom Manager in:

• Identifying site improvement opportunities
• Implementing enhancements (e.g. UGC, UX tweaks)
• Help maintain a backlog of improvements

Qualifications & Experience

• 2+ years of experience , ideally in fashion and retail.
• Hands-on experience managing product listings, including uploads, and updates on ecommerce platforms.

Industry:

A leading womenswear fashion ecommerce company based near Chester. We began in 2017 from a back garden shed in Wrexham and have grown to be one of the most up and coming brands in this space within the UK.

Company size: 70+

Friendly and welcoming, we are a team & community of like-minded individuals that still maintain the close-knit feel of a smaller company.

2-3 Stage Interview

The recruitment process will begin with an initial screening call.

If successful, candidates will be invited to complete an assessment stage, which may include practical tasks and group exercises designed to evaluate relevant skills and experience.

Following this, shortlisted candidates will be invited to a final face-to-face interview to further assess their suitability for the role.

We also offer:

50% off all products for you & family.

20 days Holiday + Bank Holidays.

Gifted additional holidays (your Birthday and an additional day off at Christmas).

Flexible start & finish scheme (7-10am arrival, 3-6pm finish time).

Free on-site parking & EV charge points.

Medical Cash Plan.

Employer Pension Scheme.

Career progression, masterclasses and personal development plans.

Fun, close-knit and energetic team culture.

Collaborative and creative culture where your ideas drive impact.

Apple Mac or Microsoft Hardware.

Extra information

Status

Open

Education Level

Secondary School

Location

Chester

Type of Contract

Full-time jobs

Published at

22-04-2026

Profession type

Retail

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English